Role Proficiency:

Lead the team in managing and handling the entire or specific Workplace Management function/initiative across the organization. Handling 500 to 700 employees independently of the centre with more than 50000 Sft

Outcomes:

 Work with higher levels of independence in planning and carrying out own work. Work within a subsystem and guide team members.  Provide support to leadership in functional decision making  Provides Management and Operations Reports and KPIS to be aggregated by the Operations Lead  Support the Engineering team for installation of new equipment  Be available on the phone to handle queries and ensure resolution  May have to relocate as required by the job Perform other duties as assigned or requested

Measures of Outcomes:

 Accuracy and speed of query resolution  Efficiency in implementing various initiatives with the help of a team  Quality of support for decision making  Customer satisfaction Accuracy of reporting and MIS

Outputs Expected:

Workplace Management Support:

Provide support to business unit leadership in decision making in functional areas of Workplace Management Enable the organization to solve problems
flow of information and make decisions at the lowest level of responsibility. Be actively visible and accessible to team members in an operating setting. Ensure all complaints and concerns from employees are managed and closed timely Build relationships and trust with key senior executives and communicate key recommendations on real estate and facilities strategies
investments
plans
and programs Develop and manage internal SLA’s documenting service needs and performance requirements Provide feedback on third party performance Track execution of communications plan Develop process to monitor
address
and track employee feedback Responsible to manage a team of Maintenance technicians and 3rd party facilities service provider. Define goals
priorities
organized staff planning
staff training to ensure service levels. Develop and maintain regular FAQs Independently manage and respond to urgent administrative queries facilitating the delivery of effective solutions Ensure all office supplies
equipment
furniture
etc. are maintained and stored in a clean and safe environment Execute the Facilities Management plan ensuring work is completed within allocated budget Ensure suppliers provide adequate services and work to both financial and quality standards Manage purchasing and procurement orders relating to office equipment
furniture
supplies and services; general stationery
food provisions and refreshments
etc. Negotiate and recommend execution of contracts for purchase of supplies
provisions
services and equipment Act as a point of contact for staff queries and resolve any operational support issues Interact with the local vendors for facilities management services; cleaning
maintenance
stationery
food and beverages
refurbishment
etc. Manage day to day issues on equipment with the Operations teams
defining Priorities with Operation
and organize the work with his team Provide feedback and analysis on equipment performance and availability Follow up required material purchasing with the Procurement Team Prioritize
coordinate and monitor completion of work requests/orders for all facility maintenance issues handled by staff or vendors. Maintain a stable work environment by ensuring all maintenance on critical support equipment is completed and equipment is working at expected capacity. Plan facilities organizational structure to accommodate growth and change in priorities. Determine needs for equipment leases
purchases and services. Negotiate contracts with vendors and maintains vendor relationship Ensure projects meet specifications and budgets. May act as liaison to leasing and property management organizations and planning commissions. Ensure necessary licenses and permits are obtained. Ensure adequate facilities
equipment and furnishings are available and properly maintained. May oversee physical security function at assigned location(s) to provide a safe work environment while protecting company and client assets. Research costs for various projects including labour and materials; reports findings to senior management for approval. Ensure inspections are conducted to verify facility is in safe operating condition and to correct any issues found. Oversee and performs work in accordance with local and national building and maintenance codes and must stay up-to-date on changes to these codes. Other related duties assigned as needed. May supervise over junior associates
associates and senior associates of Workplace Management Must be able to relocate as needed by the company Facilities planning/overseeing construction
re-modelling
renovation and facilities improvement projects involving space allocation and/or changes Manage Facilities Security (People/Facilities) Manage archive
filling & storage management Coordinate facility and logistic needs according to company policy. Manage and maintain records with regards to activities
services
repairs. Coordinate and execute special events for the site and initiate continuous improvements at the areas of responsibility without impacting quality or increasing cost. Create and manage the energy conservation program and sustainability program across the portfolio. Collect and evaluate post occupancy feedbacks on infrastructure system design and installation to improve the program continuously.

Skill Examples:

 Excellent verbal and written communication skills.  Ability to quickly learn aspects of organization policies and processes  Orientation towards team success and cooperation  Ability to adapt to different environments and situations as the need arises.  Ability to interact with employees tactfully.  Ability to handle multiple demands to set priorities and meet timelines and have strong attention to detail  Strong work ethic dependability and strong professional demeanour  Ability to lead and organize cross-functional teams  Analytical bent of mind

Knowledge Examples:

Knowledge Examples

 Must have knowledge on the Business and functional aspects of the processes being implemented  Systems perspective when implementing new programs and processes.  Drive the practice of adhering to the processes and compliance of best practices.  Domain knowledge in one or more areas of Workplace Management specialization  Thorough understanding of Lifecycle Management Concepts  Deep understanding of Real Estate Construction and Facilities Management fundamentals  Proven knowledge of Real Estate Construction and Facilities Management leading practices and trends  Demonstrated ability to think about business problems in new ways and clarify key issues in complex situations  Demonstrated ability to define set expectations influence and execute multiple concurrent projects  Proven experience in implementing large scale initiatives  Demonstrated ability in managing and influencing others within and outside of reporting lines  Experience supporting change management initiatives in a medium to large scale business Real Estate environment  Proven experience in matrix management and project management from planning to execution Proven record of customer service experience

Additional Comments:

Mandatory Skills: Infrastructure Project Management, Office365, Active Directory, Digital Workplace Technologies Skill to Evaluate: Project-Management,Digital-Workplace-Technologies,Office365,Active-Directory,Microsoft-Teams-VOice,Documentation-and-Presentation-Skills, Active Directory Experience: 6 to 10 Years Location: Bengaluru Job Description: JD – Project Manager We are looking for a highly organized and proactive Project Manager with experience in coordinating IT infrastructure projects, particularly those focused on collaboration and system enhancement. The ideal candidate will play a key role in assisting with the planning, execution, and delivery of projects such as Office 365 (O365) migrations, Teams voice deployment, Windows 11 rollout, Active Directory (AD) enhancement, AD user and OU management and other Digital Workplace services etc. This role demands strong communication skills, attention to detail, and the ability to work across various IT and business teams to ensure project success. Key Responsibilities: Project Management/Coordination: Support organizing and tracking project activities for IT infrastructure projects, ensuring smooth progress and timely completion of all tasks. Microsoft Teams Voice Deployment: Work with different internal stakeholders and vendors for the deployment of Microsoft Teams voice solutions. Ensure that project milestones are met and that issues are addressed as required. Active Directory (AD) Enhancement Projects: Support AD enhancement initiatives, including directory restructuring, security enhancements, and automation. Ensure alignment of project activities with best practices for identity and access management. AD User and OU Management: Assist in coordinating tasks related to AD user management and organizational unit (OU) structure improvements, ensuring changes are implemented in accordance with security policies. Office 365 (O365) Migrations: Help plan and manage Office 365 migration projects, including email, OneDrive, SharePoint, and Teams migrations, with an emphasis on minimizing user disruption and maintaining productivity. Stakeholder Communication: Maintain clear and effective communication between project teams, stakeholders, and external vendors. Schedule and lead meetings, track actions, and ensure key deliverables are communicated across teams. Documentation & Reporting: Prepare and maintain comprehensive project documentation, such as meeting minutes, action logs, timelines, and status reports. Track project performance and report progress to management and stakeholders. Risk and Issue Tracking: Assist in identifying risks, issues, and dependencies in the projects. Maintain and update risk and issue logs, ensuring mitigation strategies are implemented or issues are escalated as needed. Requirements: Bachelor’s degree in Information Technology, Business Administration, or related field (or equivalent experience). Overall 6+ years experience with 3+ years of experience in project management/ coordination within IT infrastructure projects. Proven experience managing/coordinating projects related to: Microsoft Teams voice deployment Windows/Application rollouts Active Directory (AD) enhancement and management Office 365 (O365) migrations Other Digital Workplace / Infrastructure Projects Strong organizational and presentation skills with the ability to handle multiple priorities in a fast-paced environment. Excellent verbal and written communication skills, including the ability to convey technical concepts to non-technical stakeholders. Knowledge of Active Directory, Office 365, and Microsoft Teams technologies. Familiarity with IT infrastructure, digital workplace services, and collaboration tools. Understanding of IT project management methodologies (e.g., Agile, Waterfall).