Role Proficiency:

Act creatively to develop applications by selecting appropriate technical options optimizing application development maintenance and performance by employing design patterns and reusing proven solutions. Account for others' developmental activities; assisting Project Manager in day to day project execution.

Outcomes:

     Interpret the application feature and component designs to develop the same in accordance with specifications.      Code debug test document and communicate product component and feature development stages.      Validate results with user representatives integrating and commissions the overall solution.      Select and create appropriate technical options for development such as reusing improving or reconfiguration of existing components while creating own solutions for new contexts      Optimises efficiency cost and quality.      Influence and improve customer satisfaction      Influence and improve employee engagement within the project teams Set FAST goals for self/team; provide feedback to FAST goals of team members

Measures of Outcomes:

     Adherence to engineering process and standards (coding standards)      Adherence to project schedule / timelines      Number of technical issues uncovered during the execution of the project      Number of defects in the code      Number of defects post delivery      Number of non compliance issues      Percent of voluntary attrition On time completion of mandatory compliance trainings

Outputs Expected:

Code:

Code as per the design Define coding standards
templates and checklists Review code – for team and peers

Documentation:

Create/review templates
checklists
guidelines
standards for design/process/development Create/review deliverable documents. Design documentation
requirements
test cases and results

Configure:

Define and govern configuration management plan Ensure compliance from the team

Test:

Review/Create unit test cases
scenarios and execution Review test plan created by testing team Provide clarifications to the testing team

Domain relevance:

Advise software developers on design and development of features and components with deeper understanding of the business problem being addressed for the client Learn more about the customer domain and identify opportunities to provide value addition to customers Complete relevant domain certifications

Manage Project:

Support Project Manager with inputs for the projects Manage delivery of modules Manage complex user stories

Manage Defects:

Perform defect RCA and mitigation Identify defect trends and take proactive measures to improve quality

Estimate:

Create and provide input for effort and size estimation and plan resources for projects

Manage knowledge:

Consume and contribute to project related documents
share point
libraries and client universities Review the reusable documents created by the team

Release:

Execute and monitor release process

Design:

Contribute to creation of design (HLD
LLD
SAD)/architecture for applications
features business components and data models

Interface with Customer:

Clarify requirements and provide guidance to Development Team Present design options to customers Conduct product demos Work closely with customer architects for finalizing design

Manage Team:

Set FAST goals and provide feedback Understand aspirations of the team members and provide guidance
opportunities
etc Ensure team members are upskilled Ensure team is engaged in project Proactively identify attrition risks and work with BSE on retention measures

Certifications:

Obtain relevant domain and technology certifications

Skill Examples:

     Explain and communicate the design / development to the customer      Perform and evaluate test results against product specifications      Break down complex problems into logical components      Develop user interfaces business software components      Use data models      Estimate time and effort resources required for developing / debugging features / components      Perform and evaluate test in the customer or target environments      Make quick decisions on technical/project related challenges      Manage a team mentor and handle people related issues in team   Have the ability to maintain high motivation levels and positive dynamics within the team.   Interface with other teams designers and other parallel practices   Set goals for self and team. Provide feedback for team members   Create and articulate impactful technical presentations   Follow high level of business etiquette in emails and other business communication   Drive conference calls with customers and answer customer questions   Proactively ask for and offer help   Ability to work under pressure determine dependencies risks facilitate planning handling multiple tasks.   Build confidence with customers by meeting the deliverables timely with a quality product.   Estimate time and effort of resources required for developing / debugging features / components

Knowledge Examples:

     Appropriate software programs / modules      Functional & technical designing      Programming languages – proficient in multiple skill clusters      DBMS      Operating Systems and software platforms      Software Development Life Cycle      Agile – Scrum or Kanban Methods      Integrated development environment (IDE)      Rapid application development (RAD)   Modelling technology and languages   Interface definition languages (IDL) Broad knowledge of customer domain and deep knowledge of sub domain where problem is solved

Additional Comments:

Job Title: Senior ServiceNow Developer Job Summary: We are seeking a highly skilled Senior ServiceNow Developer with extensive experience in developing and implementing solutions within the ServiceNow platform. The ideal candidate will have in-depth knowledge of ITSM, ITOM, CSM, CMDB, and various ServiceNow modules, along with expertise in scripting, integrations, and system architecture. This role requires strong problem-solving skills, the ability to lead development initiatives, and collaboration with cross-functional teams to enhance and optimize ServiceNow solutions. ________________________________________ Key Responsibilities: ServiceNow Development & Customization • Design, develop, and implement custom applications, workflows, and UI components in ServiceNow. • Configure and enhance ServiceNow modules, including ITSM, ITOM, CSM, CMDB, HRSD, and Security Operations. • Develop and maintain business rules, client scripts, UI policies, UI actions, script includes, and workflows. • Work with ServiceNow Flow Designer, Integration Hub, and Scripted REST APIs to automate processes. • Create and maintain custom dashboards and reports using ServiceNow Performance Analytics. ServiceNow Integrations & API Development • Develop integrations between ServiceNow and third-party applications using REST, SOAP, JSON, XML. • Implement SSO, LDAP, MID Server, and OAuth authentication mechanisms. • Configure web services, data transformations, and event-based integrations. CMDB & ITOM Support • Support Configuration Management Database (CMDB) design, data integrity, and reconciliation. • Implement Discovery, Event Management, and Service Mapping for ITOM enhancements. Process Improvement & Best Practices • Collaborate with business stakeholders to understand requirements and propose ServiceNow solutions. • Ensure development follows best practices, security guidelines, and compliance standards. • Perform code reviews, unit testing, and system performance tuning. • Lead efforts in automating and optimizing IT service management processes. Incident, Problem & Change Management • Support incident, problem, and change management processes within ServiceNow. • Troubleshoot complex issues and provide solutions for system stability and performance. • Provide L3/L4 technical support for ServiceNow-related incidents. Mentorship & Leadership • Mentor and guide junior developers in best practices and ServiceNow development methodologies. • Collaborate with architects, business analysts, and project managers to ensure successful project execution. • Participate in ServiceNow upgrade planning and implementation. ________________________________________ Required Qualifications: Technical Skills & Experience • 7+ years of hands-on ServiceNow development experience, working across multiple modules. • Expertise in JavaScript, Glide API, AngularJS, jQuery, and UI/UX customization. • Strong experience with ITSM, ITOM, CSM, CMDB, Service Portal, and Catalogs. • Knowledge of ATF (Automated Test Framework) for ServiceNow testing and validation. • Hands-on experience with Integration Hub, REST/SOAP APIs, and third-party tool integrations. • Strong understanding of data management, reporting, and Performance Analytics. • Experience with ServiceNow upgrades, cloning, and system administration. • Familiarity with Agile and DevOps methodologies. Soft Skills & Work Environment • Excellent problem-solving and troubleshooting skills. • Ability to work in a fast-paced, dynamic environment with cross-functional teams. • Strong communication and stakeholder engagement skills. • Self-motivated, proactive, and eager to learn new technologies. ________________________________________ Preferred Certifications: • ServiceNow Certified System Administrator (CSA) • ServiceNow Certified Application Developer (CAD) • ServiceNow Certified Implementation Specialist – ITSM/ITOM/CSM/CMDB • ITIL v4 Foundation Certification (Preferred)