Role Proficiency:

Independently design innovative end-to-end user experiences that optimize user needs in two or more platforms. Mentor the senior designers on the team

Outcomes:

      Take ideas and concepts and visualize them in such that they are communicated effectively and compellingly for internal leaders partners and customers       Turn visions into concepts and translate those concepts into designs that illustrate simplicity despite complexity of the system       Directly responsible for delivering User Experience visions UI specifications wireframes and visual designs.       Function as part of a cross-functional design team and employ a user-centric design methodology to develop new and derivative user interface designs for web and mobile applications.        Collaborate effectively with other designers UI Architect Product management and Development team.       Mentor and support multiple teams       Works on multiple moderate to complex projects/tasks.       Leads collaboration with business development research and prototyping and product management to define the next generations of business concepts and solutions       Collects reviews and may assist in refining client requirements.   Communicates analysis recommendations and potential design solutions verbally and through documentation to the project team and key stakeholders including product managers visual designers and other UX and Design team members.   Ensures the team stays on top of new trends in usability.   Researches best practices in Web Desktop and Mobile application design.   Ensures team adheres to standards and processes.   Ensures team collects UX metrics to measure and tracks the impact of design changes on user experience.   Ensure capability development in area of expertise (training the team)

Measures of Outcomes:

      Adherence to project schedule / timelines       On time completion of mandatory compliance trainings       Adherence to Processes and Standards       Completion of all mandatory training requirements       NPS from the customers they are working with       User experience improvement linked to UX changes       Number of associates mentored to become an Associate III

Outputs Expected:

User Research:

Participate in user studies and research Document user stories and problem statements Information research through data collection Assist Specialist in documenting user stories and problem statements

Testing:

Execution of Concept and usability testing

Design:

Independently create UX designs Participate in brainstorming sessions on the design by working with other stakeholders

Customer orientation:

Establish familiarity with customer product branding schemes

Documentation:

Compile required documentation for the project releases

Reporting:

Status reporting to team lead

Teamwork:

Document the best practices for the team members Mentor junior team members Seeks information on issues impacting progress

Project Management:

Assist in tracking progress of projects Assist in maintaining metrics

Skill Examples:

      Ability to provide UX/UI design and solutions       Break down complex tasks into logical components       Lead and mentor the team       Maintain high Motivation Levels and Positive Dynamics in the team.       Provide feedback for team members       Follow high level of business etiquette in emails and other business communication       Proactively ask for and offer help and offer help proactively Quality on time delivery       Strong analytical and problem-solving abilities       Proficiency with more than one usability testing tools or services   Proficiency with more than one wireframing/prototyping tools.

Knowledge Examples:

      Usability Design Principles       Knowledge of Wireframes/Prototyping       Data & Information Visualization       Knowledge of appropriate Design Skills and Tools       Knowledge of business domain Knowledge of Agile methodologies

Additional Comments:

Offshore 1st Interview will be with HM. (Be able to walk through a case study) 2nd Interview will be with the Director. (Be able to walk through a case study) 3rd Interview is a possibility. Candidate MUST be prepared to review their portfolio and resume during the interviewed. Please submit both Specifics needs: The design role will split equal time between two agile teams. Both teams are based on the east coast, we can do remote, and candidates will need to join calls if needed as early as 8:00 am EST. Timeline: There is a desired to contract for a year, but it will be great if we can do same as we have done in the past where we have re-assess engagement after 6 months Background info: Technology Portfolio Optimization team: They are a new formed team. They will need to develop and iterate a service blueprint, identified gaps, and work on service improvements Looking towards the future, the main goal would be to design IT Technology Portfolio Optimization Strategy from an understanding of the end users, and the impact the changes produced will have on their workflows Commercial Analytics team: They are looking into turning a very manual process (data collection and synthesis) into something more interactive like a dashboard. User base impacted by this change is ~500 users The ideal candidate is a team player who can effectively communicate design ideas and concepts and contribute positively to the team dynamic. He/She/They will: Help prioritize the product backlog based on user input and research, ensuring that design decisions align with user needs and preferences. Work closely with the team to develop and iterate on designs, contributing to a collaborative and innovative environment. Act as a change agent by driving user-centered design practices and processes, promoting a culture of continuous improvement within the team. Design priorities are being defined, and likely include: Service Design UX strategy Rapid Prototyping, Testing and Iteration Dashboard Design (by Product / Use Case) Strategy and Prioritization Guidance – help on both defining the strategy as well as bringing thought- and design leadership on how to present it to others based on their role. Product Design and Prioritization based on user-driven insights