Lead Implementation Specialist
Magic One
Lead Implementation Specialist
DescriptionAbout the ClientFor over 14 years, they have been a pioneering firm specializing in outsourced accounting and bookkeeping services. They deliver customized solutions for businesses of all sizes across diverse industries. They're more than just an accounting firm – they are partners in success, making a tangible impact at the intersection of people, processes, and technology. Their blended shore services are designed to enhance business operations and drive higher profits for small and medium-sized businesses.
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\nWhy does this role exist?
We are seeking a highly skilled Senior/Lead Implementation Specialist to customize and install our software systems for clients in the Finance & Accounting domain. This role is crucial in ensuring client satisfaction by effectively setting up, training, and supporting clients in the use of our software solutions.
The Impact you’ll make\n\nClient Onboarding:\nMeet with clients to collect data and information for software customization\nCreate detailed project plans for timely installation of customized systems\nEducate clients on how to use purchased software and customized features
\n\n\n\n\nSystem Customization:\nCustomize software systems based on clients' individual needs and specifications\nCommunicate with clients throughout the customization process for feedback and approval
\n\n\n\n\nClient Support:\nRegularly interact with assigned clients to resolve queries in a timely manner\nEffectively communicate escalations to the supervisor\nEnsure client satisfaction with the implemented solutions\n\n\n
Skills, Knowledge and ExpertiseHard Requirements\nGraduate in Commerce or Post Graduate in commerce\nExperience in F&A Outsourcing industry (added advantage)\nSound technical knowledge in accounting software and implementation\nStrong analytical and problem-solving skills\nExcellent organizational and time management skills\n\nWFH Set-Up:\nComputer with at least an Intel i3 core processor\nInternet speed of at least 40MBPS\nHeadset with an extended mic that has noise cancellation\nQuiet, dedicated workspace at home\n\n\n
Your superpowers are… \nExceptional communication skills (written & verbal)\nStrong knowledge of business practices\nAnalytical thinking capabilities\nAbility to meet deadlines in a fast-paced environment\nCompetence in working independently and as part of a team\nQuick learner, especially with new software and processes\n
You should apply if… \nYou thrive in a fast-paced, constantly changing environment\nYou can work effectively with minimal oversight\nYou have a passion for customer service and client satisfaction\nYou enjoy solving complex problems and finding innovative solutions\nYou're detail-oriented and committed to producing high-quality work\nYou're adaptable and can juggle multiple projects simultaneously
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Benefits
Application Deadline: 20 September 2024
Department: Boutique Client
Employment Type: Freelance
Location: Philippines
Compensation: $960 / month
DescriptionAbout the ClientFor over 14 years, they have been a pioneering firm specializing in outsourced accounting and bookkeeping services. They deliver customized solutions for businesses of all sizes across diverse industries. They're more than just an accounting firm – they are partners in success, making a tangible impact at the intersection of people, processes, and technology. Their blended shore services are designed to enhance business operations and drive higher profits for small and medium-sized businesses.
\n
\nWhy does this role exist?
We are seeking a highly skilled Senior/Lead Implementation Specialist to customize and install our software systems for clients in the Finance & Accounting domain. This role is crucial in ensuring client satisfaction by effectively setting up, training, and supporting clients in the use of our software solutions.
The Impact you’ll make\n\nClient Onboarding:\nMeet with clients to collect data and information for software customization\nCreate detailed project plans for timely installation of customized systems\nEducate clients on how to use purchased software and customized features
\n\n\n\n\nSystem Customization:\nCustomize software systems based on clients' individual needs and specifications\nCommunicate with clients throughout the customization process for feedback and approval
\n\n\n\n\nClient Support:\nRegularly interact with assigned clients to resolve queries in a timely manner\nEffectively communicate escalations to the supervisor\nEnsure client satisfaction with the implemented solutions\n\n\n
Skills, Knowledge and ExpertiseHard Requirements\nGraduate in Commerce or Post Graduate in commerce\nExperience in F&A Outsourcing industry (added advantage)\nSound technical knowledge in accounting software and implementation\nStrong analytical and problem-solving skills\nExcellent organizational and time management skills\n\nWFH Set-Up:\nComputer with at least an Intel i3 core processor\nInternet speed of at least 40MBPS\nHeadset with an extended mic that has noise cancellation\nQuiet, dedicated workspace at home\n\n\n
Your superpowers are… \nExceptional communication skills (written & verbal)\nStrong knowledge of business practices\nAnalytical thinking capabilities\nAbility to meet deadlines in a fast-paced environment\nCompetence in working independently and as part of a team\nQuick learner, especially with new software and processes\n
You should apply if… \nYou thrive in a fast-paced, constantly changing environment\nYou can work effectively with minimal oversight\nYou have a passion for customer service and client satisfaction\nYou enjoy solving complex problems and finding innovative solutions\nYou're detail-oriented and committed to producing high-quality work\nYou're adaptable and can juggle multiple projects simultaneously
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Benefits
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