Job Description

At Hilton Grand Vacations our goal is to make someone’s day, every day. We work in an exciting and energetic environment where we help our guests enjoy life at its best by sending them to new corners of the world and giving them more time to reconnect. Discover the happiness of delivering lasting memories and showing our guests how grand life can be.

 

As the Lead In House Marketing Representative, you will be supporting the Marketing Leaders by exploring innovative ways to improve and enhance efficiency and problem-solving, while creating and identifying novel solutions to current issues.

 

You will:

Work as a production-based marketing representative fours days a week. Work one day purely devoted to the above Team Lead duties and one or more other days before/after production shift as needed. Be responsible for face-to-face guest contact and lead generation by actively building great relationships with Hilton Honors Rewards members, Hilton Grand Vacation’s resort guests, and Club members in the lobbies of Hilton Grand Vacations resorts & hotels. Speak to and schedule guest and owners to come into our sales gallery for a 60 or 90-minute, one-on-one presentation of our Hilton Grand Club vacation ownership offerings. Be encouraged to take ownership of the front-end of the sales cycle by approaching guests, qualifying leads, using our marketing gifts and incentives to assist you in setting appointments, and finally, booking guest appointments. Once these appointments are set, the guests are handed off to our Sales Executives who will then lead the presentation.

 

Daily Responsibilities:

Supervise and own the activities of the Marketing Team, in support of the Manager of Marketing while acquiring maximum production and efficiencies. Must have positive demeanor and outlook while leading employees. Cultivate a cohesive, collaborative team environment. Monitor and track individual Team Member goals and performance in order to identify areas for opportunity. Provide detailed training on locations (how to draw in and pitch from each specific location/desk). Mentor and coach new Team Members in an effort to enhance and support onboarding program. Drive Execution Ensure all locations have current promotions and materials including: gift lists, invitations, and promotional items Effectively help to manage schedule and PTO requests to achieve production requirements Ensure maintenance of a comprehensive training manual and policy and procedures manual Cover shifts for absent team members including interacting with guests and booking of tours

 

Additionally, you will also sell our promotional vacation packages to the hotel guests as well.

Work with In House team to create and coordinate on-going training Work with In-House Marketing Team to ensure production based shift allocation. Implement and maintain tools used to enhance productivity for marketing coordinators. Ensure that all policies and procedures are maintain and upheld by all of the team. Assist in resolving customer relations issues pertaining to marketing at the sales center or post tour. Help Team meet and achieve monthly, quarterly, and yearly goals for: tour flow, volume, penetration, VPG, and POS Sales Provide feedback to management for coaching to marketing coordinators. Reviewing monthly reports for tour and sales tracking Floor duty to manage customer services issues Employee Relations matters Other assigned duties based on business needs Carry out all other reasonable request by management.

 

Why do Team Members Like Working for us?

Medical, Dental, and Vision benefits starting on Day 1 Generous Vacation Time Off Program Paid Sick Time GO Hilton Discounted hotel rates worldwide 401(k) program with company match Employee stock purchase program – purchase shares at a discounted rate Tuition reimbursement programs Recognition Programs and Rewards Internal Growth and Career Pathing And much more!