Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. You’ll thrive in an environment that supports innovation, is committed to ending racism and supporting diversity, equity and inclusion, and provides the resources you need to succeed.
Benefits Highlights
Medical: Multiple plan options.Dental: Delta Dental or reimbursement account for flexible coverage.Vision: Affordable plan with national network.Pre-Tax Savings: HSA and FSAs for eligible expenses.Retirement: Competitive retirement package to secure your future.
Responsibilities
Reports to the Supervisor of Information Desk Attendants. Coordinates work and provides direction to the work unit representing Mayo Clinic as one of the first contact points for patients and visitors arriving to campus. The Lead is responsible for coordinating patient and visitor access at all facilities within the assigned MCHS site in accordance with institutional initiatives and in conjunction with practice leadership Ensures the appropriate onboarding and training process is applied to new hires Proactively manages relationships by collaborating with leadership, administrators, consulting staff and other clinic operations colleagues. Information Desk hours of operation may vary and are based upon business demands and meeting the needs of our patients. This is inclusive of days, evenings and weekends.
Qualifications
High school diploma or GED and 5 years of experience in a healthcare or customer service field; or an Associate's Degree with 3 years' experience in healthcare or in a customer service field; or Bachelor's Degree with one year of experience in healthcare or in a customer service field.
Must have strong communication, interpersonal, problem solving and organizational skills. A commitment to providing excellent customer service and the ability to work collaboratively in a team environment is essential. Outstanding professionalism, strong computer skills, time management skills and the ability to work independently. Works well both with and in positions of authority, fosters an environment of mutual respect, teamwork and open collaboration not only within their work unit but across enterprise work units. Must understand and promote a culture of safety. Ability to recognize staff for opportunities of growth and development and also recognize positive behaviors. Must demonstrate good judgment in respecting the confidentiality of patient and employee information along with promoting a high degree of morale and spirit of motivation within the work unit. Requires flexibility and a willingness to participate and initiate change to improve efficiency and patient care. Must have knowledge of multiple office and clinical applications which support the clinical practice.
Exemption Status
Nonexempt
Compensation Detail
$24.12 - $35.22 / hour.
Benefits Eligible
Yes
Schedule
Full Time
Hours/Pay Period
64
Schedule Details
Mostly weekdays, M,T –Th, F, between 6:30am and 5:00pm.
Weekend Schedule
As needed to cover openings and rotating holidays.
International Assignment
No
Site Description
Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.
Affirmative Action and Equal Opportunity Employer
As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.
Recruiter
Joy Kundrata