As part of the Customer and Market Insights team at Chick-fil-A, it is our role to power Customer-informed decisions by providing meaningful insights that fuel innovation around service, product development, messaging, and experience. The role of Lead Insights Analyst for Customer & Market Insights is integral in informing marketing decisions by linking Customer behavior to business results. We are looking for someone with a passion for using analytic tools and techniques to drive toward insights that will influence and power business decisions through effective partnerships with internal stakeholders.
Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Responsibilities Serve as analytic liaison between Customer and Market Insights and internal stakeholders in support of innovationBuild dashboards or other visualizations to make real-time data and insights accessible to stakeholdersPartner with internal stakeholders to evaluate projects and initiatives and identify links between Customer behaviors and business resultsDetermine methodologies and execute analytical approaches to evaluate business opportunitiesLeverage test & learn techniques to understand the impact of innovation to the business and Customer behaviorsBuild user-friendly answers to marketing questions and clearly communicate insights through data visualizations and storytellingManage planned and ad hoc analytic requests and ensure timely delivery of reporting and insights Minimum Qualifications 3+ years of professional work experienceBachelor’s degree in a quantitative field such as Finance, Accounting, Mathematics, Statistics, Industrial Engineering, Business Analytics, or otherStrong analytical skills in hypothesis generation and data identification Advanced Excel skills Experience partnering well with cross-functional teams, being highly collaborativeExperience with database queries or programming languages (SQL, Python, or R)Advanced data visualization skills (Tableau)Ability to build strong relationshipsStrong written and verbal communication skills Ability to develop and oversee projects and processesQuick and versatile learner Ability to convey insights that are clear, compelling, and concise Preferred Qualifications 4+ years of professional work experienceMBA or Master’s degree in a quantitative field such as Business Analytics, Statistics, Mathematics, Marketing Research, or other similar fields Minimum Years of Experience 3 Travel Requirements 20% Major/Concentration Finance, Accounting, Mathematics, Statistics, Industrial Engineering, Business Analytics, or other similar fields Submit Resume ApplyApplyShareRefer this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Interested in this opportunity?Chick-fil-A, Inc. is an equal opportunity employer that values diversity and inclusion. We make employment decisions on the basis of qualifications, merit and business need. Application FAQs