Complete Description:
Program seeking a Lead Network Consultant to provide mentoring to Desktop Technicians, Network Engineers, and Call Center Analysts. Lead Consultant is required to have a strong understanding of multiple Operating Systems such as Apple OS, Windows 7/8, and tablets along with any major enterprise application support. Lead Consultant is required to have 5+ years of experience in troubleshooting laptops, desktops, printers, scanners, tablets, projectors, and troubleshooting LAN/WAN networking. Lead Consultant is required to have experience in RemedyForce Ticketing system and exceed program SLA’s based on prior experience. Lead Consultant must have knowledge in Active Directory and be able to perform and train account management and group policy administering.
Lead Consultant must act as a Team Lead for administration and maintenance infrastructure as directed by IT Managers. They must oversee configurations of LAN/WAN optimization, infrastructure support, and special project deployments.
Behavior Characteristics:
Interpersonal, team-oriented, customer service skills, leadership abilities, soft skills, self-motivated, professional, strong analytical with detailed oriented skills. Must have excellent verbal/written communication skills and composed of distress.
Skills:
Skill
Required / Desired
Amount
of Experience
Expertise Rating
Provide direct desktop support
Required
5
Years
3 - Expert
Expertise in supporting Microsoft based HW/SW (2000, XP, and higher)
Required
5
Years
3 - Expert
Experience and working knowledge of MAC OS 10.X & Office 2008
Required
5
Months
2 - Proficient
Configure and troubleshoot wireless connectivity
Required
2
Years
2 - Proficient
Experience with LAN/WAN connectivity issues (toning/tracing ports)
Desired
2
Years
2 - Proficient
Experience and use of remote control tool sets (LANDesk and DameWare)
Required
2
Years
2 - Proficient
Experience and working knowledge of Active Directory & Active Server Role
Highly desired
2
Years
2 - Proficient
Experience and knowledge of ghosting software & support of specialized apps
Highly desired
3
Years
2 - Proficient
Experience with Call Tracking Systems (preferably Remedy ITSM)
Required
2
Years
2 - Proficient
Troubleshoot, diagnose, resolve and document technical service requests
Required
5
Years
3 - Expert
MCSA or MCSE
Nice to have
All candidates interviewed are required to take & pass technical exam.