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Job Category

Enterprise Technology & Infrastructure

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

As a Lead Network Engineer at Salesforce, you will be part of the Infrastructure Strategy and Data Center Operations team, a dynamic, global team delivering and supporting technology infrastructure in the Salesforce Global Network to meet the substantial growth needs of the business.  In this role, you will collaborate with field teams, vendor sourcing teams, Global Network Operations teams, and application owners who are delivering innovative solutions in an agile, and dynamic environment. A successful candidate will have the ability to communicate and demonstrate both deep and broad knowledge across multiple areas of information technology in support of a SaaS infrastructure.  We are looking for enthusiastic technologists who thrive on efficiency by contributing to the development of standards, processes, and automation requirements that lead to operational excellence

The Backbone Engineering team is responsible for network capacity and connectivity strategy for the Salesforce core network, including peering relationships, capacity planning, decision making for new PoP builds.  The team is also responsible for the design and maintenance of backbone routing architecture including any automation to make configuration changes easier and more predictable.  The Salesforce Backbone is the architecture over which Salesforce customers transit to have access to their Salesforce applications and data.  Customer success and trust are beacons for how the team approaches engineering on the Salesforce core network.

 

Responsibilities Include:

Act as a liaison with the vendor sourcing team

Helping to develop and maintain metrics on our capacity vendors

Project managing new capacity installs with various teams including sourcing and field engineering

Updating the network and associated datastores for capacity additions and decommissions

Work with various teams to provide feedback, document, and implement various new network designs

Developing in Python, Ansible for network configuration automation

Work with our connectivity partners and customer engagement teams for any customer troubleshooting issues

Help with BGP peering relationship management and peering network design

Backbone router migrations/grooms/decoms

Network design life cycles including documentation and collaborative approvals 

Maintaining Network Data SoTs

Required Experience and Competencies

 

Minimum 7 years in production network environments, or comparable experience

Proven project management skills

Experience working with telecommunications vendors

Experience with Cisco and Juniper carrier-class routers (ex: ASR9K, CRS, MX960, PTX, MX2K)

Experience with Cisco Nexus-based switches

Knowledge of routing protocols such as BGP and IS-IS

Fundamental understanding of WDM technologies

Strong Python coding skills

Good understanding of Unix/Linux-based operating systems

Experience developing and maintaining network automation tools (e.g. Ansible) 

Experience with Git, or other version control systems

The ability to self-manage multiple projects at one time

A good understanding of the current state of AI, machine learning, LLMs, MCP, etc.

A related technical degree required.

 

Preferred Experience:

 

Experience managing co-located infrastructure

Experience with DWDM platforms, preferably Ciena and Cisco DCI

Experience with MACSec encryption  

Extensive network troubleshooting and network monitoring skills

Hands-on experience with production hardware life-cycle management

Experience with Puppet, Terraform, Containers, and/or K8S

Familiarity with CI/CD principles

Previous experience with lift and shift backbone router migrations

Experience administering global, web-scale IP Address allocations 

Solid understanding of the transit, public peering and SFI spaces

Experience writing prompts against public AI chatbots (ex. ChatGPT, Gemini)

Experience with AI-assisted coding (ex. Cursor, VSCode with AI plugins) 

Prior experience with the Salesforce core application, either in a developer or support role

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.

The typical base salary range for this position is $184,000 - $253,000 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $200,800 - $276,100 annually.

The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.