Background

The purpose of the COO Tech domain is to: Elevate transparency and control over which IT products and services are delivered and consumed throughout ING in a standardized manner, leading to faster, more cost-efficient, and increased usage of our growing technology platform.

The top structure of COO Tech consists of four subdepartments, with several teams operating under their leadership: 1) CTO Development & Support, 2) Change & Transformation, 3) Product & Service

Management and 4) Reporting & Insights (CDO).

You report hierarchically into the Lead Reporting & Insights (CDO )

Key Responsibilities

The Lead Product management COO Tech is responsible for product management of several COO Tech tools. This includes on one hand controlling the backlog, setting priorities, managing the budget, and allocating respective engineers. On the other hand, it includes the development and driving of a long-term view on the products and how they can support the process models that are pursued. Longer term development and implementation of new releases often will necessitate cooperation with the user organizations.

Alignment with stakeholders is key: Understand the processes that the tools support in the customer context, being a conversion partner for Sr Management and process owners and driving predicable delivery schedules in alignment with the user organizations. 

The team owns product management for the following tools:

ServiceNow PPMTime writingAzure BoardsMyICSThe new ServiceNow CSDM modules, which focus on Portfolio Management, Digital Product Management, Service Management, and Intra-company Sourcing.

The delivery teams for the tools are hierarchically working in a larger tech domain and report functionally to the product owners in this team. As a lead are responsible for building team capabilities, fostering growth and development, attracting and retaining top talent, and driving career advancement within the international network.

Requirements

Experience

Minimum 10 years’ relevant high-level professional experience required (either in a hands on senior management role or working in a large stakeholder field)Deep understanding of the change processes in a complex international Tech landscape.Vast working experience with product management of governance relating tooling or other comperable settings with many internal usersWorking experience in an international enterprise enviroment.

Skills:

Strong stakeholder management skills: a naturally collaborative person, who listens and invests in others to achieve common goals and at the same time pushes, where needed, to achieve resultsStrong product management skillsOrganizationally sensitive with the ability to build trust with senior leadershipStrong analytical capabilities, quantitative insights and problem-solving skillsExcellent level of English, communication, and presentation skills

Education:

Master’s degree and relevant certifications

A motivated cover letter explaining your qualifications for this role is required.

Rewards and benefits

We want to make sure that it’s possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions at https://www.ing.jobs/netherlands/Why-ING/benefits.html
 

The benefits of working with us at ING include:

24-27 vacation days depending on contract.Pension scheme13th month salaryIndividual Savings Contribution (BIS), 3.5% of your gross annual salary8% Holiday paymentPersonal growth and challenging work with endless possibilitiesAn informal working environment with innovative colleaguesWork Agile, so new ideas come to life fasterHaving fun in an open and honest working environment

 

About us

With 60,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what’s possible and at the same time ensure you work with integrity and hold the customer’s interests at heart? Do you want to be surrounded by progressive, inspiring, diverse, and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us. Apply today.