Now is a great time to join our growing company! The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry.\n
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Responsibilities:\n\nCollect data and prepare monthly reports.\nMust have good working knowledge of mail, shipping and receiving, inbound tracking systems.\nMaintains TMG message board with proper labor posters and current openings.\nProvides new employee orientation.\nAssist with general stocking of the office, including printer areas, kitchen pantries, and
conference rooms.\nProper follow through to completion both verbally and in writing with client of any issues involving lost or delayed packages or any other service issues.\nEnsure pantries, conference rooms, and office supply areas are clean and organized as
indicated in procedures.\nAttends weekly meetings with client.\nCreate mail schedule to ensure site is always covered during staff shortages. Cross train staff.\nProvide daily backfill to all Office Services positions (e.g., mailroom, catering, reception)
when required.\nAbility to demonstrate a high level of problem-solving skills and lead team of associates.\nMaintain, review and update site Operations Manual.\nTrain, monitor and discipline employees.\nReceive and setup catering in conference room as required. Assist with coordination of
special events, meetings, luncheons, and other functions.\nAssist mailroom with print jobs, mail distribution, pick up, and processing.\nAssist Office Services team with entering and resolving facilities-related requests and
issues as they arise. Conducts multiple daily sweeps of office to identify any facility issue
(i.e., lights out, water leaks, stains, broken or worn-out furniture and finishes, etc.)\nAssist with all office seating moves specifically onboarding\/offboarding employee
workstations.\nEscort vendors to ensure correct pantry deliverables and report any discrepancies to
Office Services team.\nMaintain inventory of office supplies and consumable items, and direct any reorder
needs to Office Services team.\nProvide status updates on open tickets and close out tickets in an appropriate amount
of time.\nOther duties assigned\n\n
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Qualifications:\n\nMust have 2-3 years of lead experience in the mail, office services.\nExcellent administration and computer skills.\nKnowledge of US Postal, UPS shipping and other shipping software as needed.\nAbility to lift up to 50 pounds.\nMust be flexible to adapt to changes and multi-task.\nAble to nurture and foster team work from subordinates and client.\nAbility to multitask and prioritize responsibilities\nExperience working in a corporate setting, financial services environment preferred\nClear, effective communication skills; both written and verbal.\nReliable, accountable, observant, and proactive about the role, the office, and
relationships with colleagues.\nExceptional customer service and organizational skills.\nAttention to detail and consistent follow through.\nFlexible, customer-focused personality.\nAble to transition efficiently and seamlessly among the various jobs throughout the day.\nMaintain relationships with various internal\/external personnel to maximize job
efficiency.\nAble to work independently and in team settings.\nPositive, can-do attitude.\nAbility to keep sensitive information confidential.\nStrong administrative skills: proficiency in Microsoft Excel, Word, Outlook, other
software applications.\nExperience with Zendesk or similar customer service ticket system.\n3+ years of related hospitality and office experience is preferred.\nHigh school diploma or GED\n\n
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