Job Description:The Process Lead is accountable for operational performance, including meeting and exceeding contractual performance standards for the respective servicesQualifications:

Skills:
• High Analytical skills
• Strong project management orientation.
• Ability to extract information with apt precision and shorter timelines and communicate to others.
• Ability to navigate, research, and utilize processing guidelines...And add value as needed.
• Strong problem-solving and decision-making skills through effective calibration of inputs.
• Strong Numerical ability…needs to be a role model for peers.
• Ability to innovate with new ideas for continuous process improvement.
• Ability to work in a team-oriented, collaborative environment…proactive help offering as needed.
• Strong customer service orientation, with close watch on set procedures.
Quick learner with attention to detail.

Knowledge:
• Advance knowledge in MS Excel / any other tools used in the process required
• Enhanced knowledge on SOPs & procedures for aligned process.
• Significant degree of Domain Expertise for aligned process.
• Ability to develop dashboard & measures to proactively manage multi- client level impacts and shares with the appropriate audience as per expected schedules

Location:

This position can be based in any of the following locations:

Gurgaon

Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday