Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for handling day-to-day Operations processes and working towards deadlines. Key responsibilities include completing all workflows, providing guidance to other team members, assisting internal business partners, and providing functional expertise. Job expectations include performing routine and various item processing functions under moderate supervision within a process that has built-in checks and balances.

Line of Business Job Description:

Meet customer service requests to retrieve retained documents in a timely manner. Position requires the operation of low-speed machinery to re-scan rejected items.  Responsible for restructuring batches.  Manage multiple workflow queues.  Capable of independent client decisioning.  Handles cash:  collect from Image Capture Scanning team, record on cash log and place in safe.  Perform reassociation and mailing of client packages (on rare occasions).  Batch and prepare nonICL checks for shipment to FCO site and the distribution of merchandise received.  Utilize Outbound Mail system (OBM) for labeling closed mail and merchandise received from Mailroom Services.
Handles day-to-day Operations processes and working towards deadlines. Key responsibilities include completing all workflows, providing guidance to other team members, assisting internal business partners, and providing functional expertise. Job expectations include performing routine and various item processing functions under moderate supervision within a process that has built-in checks and balances.

• Coordinating the worklow of a fast-paced production team
• Retrieval of original transaction documentation from archive to resolve reject, reprocess or complete original return requests
• Document retrieval requests are due < 1 hour of the request creation time
• Queue monitoring to ensure timely processing
• Managing of workflow queues: monitoring of work flow thru the system and clearing items from the queues timely as needed
• Movement of archive boxes to/from on-site storage and preparation of off-site storage

Schedule: Friday, Saturday, Sunday, and Monday; 8:00A - 6:30P

Responsibilities:

Contributes to overall success of an Operations team as an individual contributor

Handles operational activities and queries for either single or multiple Lines of Business across the enterprise

Adheres to deadlines set internally within the business unit or those in agreed Service Level Agreements with internal or external business partners

Provides functional expertise knowledge to projects or initiatives relating to the business unit

Maintains internal operational and financial controls and works within the risk appetite of the business unit

Continues to review processes to ensure they are efficient and implements process improvement opportunities

Required Qualifications:

1+ years relatable experience 

Ability to process transactions based on documented procedures

Basic Banking Operations experience

Team player with ability to multitask

Attention to detail

Adapts to change and a quick learner

Receptive to coaching

Proficient in MS Office

Repeated heavy lifting of up to 25 lbs

Desired Qualifications:

Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions

Excels in working among diverse viewpoints to determine the best path forward

Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner

Commitment to challenging the status quo and promoting positive change.

Active Listening

Adaptability

Attention to Detail

Collaboration

Data Collection and Entry

Critical Thinking

Customer and Client Focus

Oral Communications

Planning

Reporting

Account Management

Conflict Management

Decision Making

Inclusive Leadership

Process Management

Skills:

Active Listening

Adaptability

Attention to Detail

Collaboration

Data Collection and Entry

Critical Thinking

Customer and Client Focus

Oral Communications

Planning

Reporting

Account Management

Conflict Management

Decision Making

Inclusive Leadership

Process Management

Shift:

Hours Per Week: