R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems, and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.  As our Lead Operations Support, you will be responsible for coordinating the workflow of the case referral process, ensuring that accounts are processed timely, necessary case documentation is available, and data is accurate in Quantum Appeals. Every day, you will work closely with the Supervisor to review incoming placements and the Referral Tracking Sheet for assignment to team members, conduct audits to ensure incoming placements are printed and loaded promptly, and take appropriate steps to resolve any delays or issues. To thrive in this role, you must understand the document request process and provide training for new hires and existing employees. You will also provide feedback to leadership on process improvement and areas of opportunity to help drive departmental goals forward. Successful candidates will be able to identify different types of hospital documentation including, but not limited to, UB-04s, medical records, remittance advice/EOBs, and more. **Here’s what you will experience working as a Lead Operations Support:** + Serve as a primary contact person for the team addressing any system access and answering questions. + Provide new hire training and ongoing training for Operations Support employees. + Be a mentor and coach to associates on department and/or payor policy. + Assist with case and/or client escalations. + Assist in monthly quality assurance reviews and meet weekly performance standards. + Handle rush and high-balance cases under department policy and follow HIPAA guidelines. For this US-based position, the base pay range is $42,433.44 - $53,041.80 per year . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training. The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career. Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package. (http://go.r1rcm.com/benefits) R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories. If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance. CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent (https://f.hubspotusercontent20.net/hubfs/4941928/California%20Consent%20Notice.pdf) To learn more, visit: R1RCM.com Visit us on Facebook (https://www.facebook.com/R1RCM) R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation and workflow orchestration. Headquartered near Salt Lake City, Utah, R1 employs over 29,000 people globally.