Let's talk about the role:
1、热情接待顾客的咨询，准确了解用户的需求并解答，引导并促进用户在网上成交（天猫/京东/拼多多/抖音等大型平台）
2、及时回复客户咨询，将未下单用户记录并跟进，提升销售额
3、协助与配合各大渠道完成销售目标，以及完成个人的指标
4、熟悉掌握各平台接待规则以及产品相关的专业知识
5、针对部分用户需要电联进行答疑
6、熟悉ERP软件售前、售前操作方式（包括：手工建单、售后单建立等）
7、负责基本简单售后处理（物流查询、改地址、电话回访）；
8、配合客服经理工作，完成上级交代的其他事务。

Let's talk about you:
1、电脑操作熟练，打字速度快，要求在60字以上；
2、有销售经验或电子商务客服经验者优先
3、学习能力强，有较强的同理心和服务意识
4、性格外向、善于沟通
5、有乐观的心态，对负面情绪可及时消化

Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.