Lead Optical Retail Sales Associate (Key Holder) Full-Time

30 years ago, Dr. Barnes founded Eyemart Express to deliver everything a patient needs. It started with one friendly shop in Appleton, WI, and has since expanded to over 245 in 42 states. Today, Eyemart Express is celebrated for promptly delivering quality eyewear at great prices while maintaining great relationships with optometrists and local communities. We’re not like everyone else, with local labs in stores, eye exams, and same-day delivery on glasses — our customers never miss a moment. Now, you can join one of the nation’s top optical retailers and improve lives by helping people see better.

As a Lead Optical Retail Sales Associate (Key Holder), you will play a crucial role in assisting patients with their eyewear needs and ensuring they receive exceptional service. Your leadership skills and retail experience will be vital in maintaining our high standards of customer satisfaction and operational efficiency.

Earning Potential: The earning potential for this role is competitive, inclusive of base pay and incentives.

Responsibilities:

Customer Assistance: Assist patients in selecting eyeglass frames, lenses, and coatings that best suit their needs.

Prescription Accuracy: Ensure lab technicians have accurate measurements and prescription information for grinding, coating, and fitting lenses to frames.

Product Dispensing: Dispense completed glasses to patients and educate them on proper care.

Store Operations: Help the management team open and close the store as needed.

Customer Service: Provide exceptional service and maintain knowledge of current sales, promotions, and policies regarding payment, returns, and exchanges.

Payment Processing: Compute and process payment transactions/refunds using the in-house Point of Sale system.

Administrative Tasks: Perform other administrative tasks as assigned, including processing insurance claims and maintaining patient files.

Product Knowledge: Maintain up-to-date knowledge of products and assist in the stocking and straightening of merchandise.

Requirements:

High School Diploma or GED

Experience working in retail, customer service, or sales

Experience in the optical industry is preferred

Experience in a lead or management position is preferred

Ability to correctly read and interpret prescription specifications and input into the computer to ensure lenses are cut properly

Benefits:

Health Insurance

Vision Insurance

Dental Insurance

Matching 401k

Short-Term and Long-Term Disability

Life Insurance

Fully paid benefits to maintain licensing requirements and opportunities for advancement

At Eyemart Express, we’re committed to excellence in all we do. We understand the importance of work-life balance and strive to be as flexible as possible with scheduling to ensure our team members can achieve harmony between work and personal life.

If you're ready to join a company that values excellence, invests in your future, and respects your need for balance, submit your resume today! Eyemart Express is where your career takes off.

This posting provides an overview of the role. A full job description will be provided upon hire.