We are looking for Lead Order Management & Billing Specialist to join our Billing team in Noida. This is an amazing opportunity to work in Billing Team for Clarivate. The team consists of approx. 40-50 employees and is reporting to the Manager/Sr. Manager. We have a great skill set in Billing/OTC expertise and we would love to speak with you if you have skills in Billing Domain with added knowledge of Order to Cash
About You – experience, education, skills, and accomplishments
Must have minimum 3-4 year of experience for Billing/E-billing domain
Thorough knowledge of Order to Cash cycle
B. Com Graduate (preferred) with min 50% marks throughout education
It would be great if you also had . . .
Basic Excel knowledge
Strong client orientation
Analytical Skills & attention to detail
Time Management & ability to work well under pressure and deliver to agreed timelines.
An ability to work in a complex and dynamic international environment
Self-motivation and a strong team ethic
Initiative and flexibility
Excellent written & verbal communication skills
What will you be doing in this role?
Ensure all documentation is dealt with effectively, checked for correctness and receipt acknowledged.
Internal handling of complex client requests (manual input tasks)
To carry out any other reasonable administration requests made by the team
Ensure that any report/data request regarding Billing/E-Billing and Reconciliation is provided in a timely manner
Expert in complexities relating to specific areas of Billing/E-Billing. Automate by implementing reconciliations process on every step to ensure no revenue leakages
Achieve client satisfaction by timely preparation/submissions of invoices, resolving client billing queries on as is basis
Maintain best practices in the team
The ability to comply with all procedures without adding increased risk whilst maintaining a high-quality service
Continued development of relationships with clients & internal contacts
Provide support on business initiatives to improve quality of service to meet company objectives
Performance trend analysis and reporting
Preparation of Allocation for work
Responsible for the creation and maintenance of process manuals/SOPs
About the Team
Our team manages the Billing/E-Billing functions and create/deliver invoices to the Clarivate clients who use Clarivate software/services. Day to day operation involves interacting with internal stakeholders like Sales, software/services operations team, Finance team, TAX team, etc. for effective closure of monthly revenue cycle
Hours of Work
This is the permanent roleWe are working as per the process/client requirement, with shift timings spread between 9 AM to 1 AM - flexible
At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.