Work whereevery moment mattersEvery day over Hartford HealthCare colleagues come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticutrsquos most comprehensive healthcare networkHartford HealthCare Rehabilitation Network is the premier rehabilitation provider in Connecticut We provide rehabilitation services across the continuum acute care hospitals long term care facilities sub acute rehabilitation homecare outpatient centers and in community settings such as senior centers work sites and schools and colleges We offer over outpatient locations with a variety of specialists including oncology womenrsquos health sports medicine physical therapy occupational therapy and speech language we are known for our commitment to high quality customer focused outcomesPosition OverviewThe position requires evening shifts per week am pm and early shifts am pm These shifts may vary based on clinic needs The position supports clinics within the area including outpatient clinics in New Britain Bristol and PlainvilleThe Lead Rehab Patient Service Representative serves as resource and mentor to Patient Service Representatives and provides guidance and coaching for improved performance Provides training to new employees or for new tasks to existing employees Responsible for providing professional customer service to ensure operational efficiency and promote a positive patient experience Responsible for Patient Scheduling Pre Registration Registration Insurance Verification Insurance Authorization and ensures patients have been cleared for Rehab Outpatient office visits Requires understanding of Rehab procedures and patient history requirements for Rehab proceduresResponsibilitiesmiddot Provides training to new employees or for new tasks to existing employees middot Serves as resource to colleagues on issuesquestions and provides guidance middot Coaches for improved performance by providing appropriate feedbackmiddot Provides coaching and training to Patient Service Representative Staffmiddot Travels between Rehab Outpatient sites regularly middot Track metrics for sites and report out on key metrics during weekly huddle May update dashboard as necessary middot Meet one on one with Patient Service Representatives regularlymiddot Plan contentpresent for PSR newsletter and PSR meetings to educate PSRs on changing insurance processesmiddot Provides support to Front deskreception area and provides general administrative supportmiddot Answers incoming calls promptly and professionally evaluates priority and directs calls appropriately according to urgency and subject mattermiddot Schedules new patient appointments accurately and informs patients of essential preparation requirements prior to visitmiddot Reviews daily report of appointment confirmations to ensure accurate schedule and appropriate communications with patientsmiddot Collects co payments and office charges as needed and explains office payment billing policies to patientsWork whereevery moment mattersEvery day over Hartford HealthCare colleagues come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticutrsquos most comprehensive healthcare networkHartford HealthCare Rehabilitation Network is the premier rehabilitation provider in Connecticut We provide rehabilitation services across the continuum acute care hospitals long term care facilities sub acute rehabilitation homecare outpatient centers and in community settings such as senior centers work sites and schools and colleges We offer over outpatient locations with a variety of specialists including oncology womenrsquos health sports medicine physical therapy occupational therapy and speech language we are known for our commitment to high quality customer focused outcomesPosition OverviewThe position requires evening shifts per week am pm and early shifts am pm These shifts may vary based on clinic needs The position supports clinics within the area including outpatient clinics in New Britain Bristol and PlainvilleThe Lead Rehab Patient Service Representative serves as resource and mentor to Patient Service Representatives and provides guidance and coaching for improved performance Provides training to new employees or for new tasks to existing employees Responsible for providing professional customer service to ensure operational efficiency and promote a positive patient experience Responsible for Patient Scheduling Pre Registration Registration Insurance Verification Insurance Authorization and ensures patients have been cleared for Rehab Outpatient office visits Requires understanding of Rehab procedures and patient history requirements for Rehab proceduresResponsibilitiesmiddot Provides training to new employees or for new tasks to existing employees middot Serves as resource to colleagues on issuesquestions and provides guidance middot Coaches for improved performance by providing appropriate feedbackmiddot Provides coaching and training to Patient Service Representative Staffmiddot Travels between Rehab Outpatient sites regularly middot Track metrics for sites and report out on key metrics during weekly huddle May update dashboard as necessary middot Meet one on one with Patient Service Representatives regularlymiddot Plan contentpresent for PSR newsletter and PSR meetings to educate PSRs on changing insurance processesmiddot Provides support to Front deskreception area and provides general administrative supportmiddot Answers incoming calls promptly and professionally evaluates priority and directs calls appropriately according to urgency and subject mattermiddot Schedules new patient appointments accurately and informs patients of essential preparation requirements prior to visitmiddot Reviews daily report of appointment confirmations to ensure accurate schedule and appropriate communications with patientsmiddot Collects co payments and office charges as needed and explains office payment billing policies to patientsmiddot High school diploma or equivalent requiredmiddot Minimum of yearsrsquo experience as a Patient Service Representative or similar rolemiddot Epic experience preferredmiddot Strong working knowledge of insurance requirementsmiddot Solid working knowledge of Microsoft Office softwaremiddot Basic working knowledge of medical terminologymiddot Ability to travel independently to satellite offices with or without advanced noticeWe take great care of careersWith locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge ndash helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this isyour momentmiddot High school diploma or equivalent requiredmiddot Minimum of yearsrsquo experience as a Patient Service Representative or similar rolemiddot Epic experience preferredmiddot Strong working knowledge of insurance requirementsmiddot Solid working knowledge of Microsoft Office softwaremiddot Basic working knowledge of medical terminologymiddot Ability to travel independently to satellite offices with or without advanced noticeWe take great care of careersWith locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge ndash helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this isyour moment