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Join the KnipperHEALTH Team!
Under the direct supervision of the Pharmacist-in-Charge, the Lead Pharmacy Technician - Data Entry team will interact with other departments as required to respond to and resolve operational, client or patient reported issues. The Lead Pharmacy Technician - Data Entry will provide oversight for day-to-day operations with Technician and Pharmacy Support roles in addition to their own responsibilities. Lead Pharmacy Technician - Data Entry may also provide training for Knipper contributors including Pharmacy Technicians, Client Operations, Administrative Support, and Front-End Pharmacy Operations team members.
Responsibilities Oversee routine pharmacy functions are being completed accurately in a timely manner.Participate in training, daily monitoring, coaching and communication to team members.Troubleshoot problems until resolved, escalating when needed and providing continuous communication of obstacles or needs related to pharmacy operations.Analyze data entry queues and prioritize/assign data entry team with daily work assignmentsReport productivity of data entry team members to pharmacist-in-charge and Director, Pharmacy Operations.Assist with Pharmacy Operation statistic reporting as needed.Introduce SOP changes when procedural changes are required.Attend/host meetings with internal and external teams as required.Respect and maintain confidentiality guidelines of HIPAA.Follow all company policies and procedures.Effective written and oral communication across multiple departments.
The above duties are meant to be representative of the position and not all-inclusive.
QualificationsMINIMUM JOB REQUIREMENTS:
High School Diploma or equivalentRegistered Technician with State-Specific Board of Pharmacy in good standingCertified Pharmacy Technician, in good standing preferredThree years minimum of pharmacy experiencePrior experience in training, lead roles, or supervisory experience is highly desirableExperience with HIPAA, PDMA, cGMP adverse events preferredAbility to read, write, speak, and understand the English language
KNOWLEDGE, SKILLS & ABILITIES:
Excellent time management skills, with ability to adapt to rapidly changing priorities and deadlines Well-organized and detail-oriented, with ability to successfully prioritize and manage multiple tasks to completionStrong communication skills, both verbal and written, to communicate with all levels of people in a manner which illustrates superior professionalismExcellent analytical, problem solving and decision-making skills.Working knowledge of current good documentation practices.Proficient in use of computers and ability to learn internal software programs.Must be able to build rapport and collaboration across all organizational levels to enhance the performance of the business unit Can work equally effectively both independently and as part of a teamAbility to organize information in a clear and concise mannerMust have working knowledge of desktop computer applications such as MS Office including Outlook, Word, Excel, and PowerPointAbility to adapt and be flexible in a variety of situationsWork independently with little supervision and meet daily deadlinesAbility to perform repetitious work accurately Excellent analytical, problem solving and decision-making skills.
PHYSICAL DEMANDS:
Location of job activities 100% insideNoise and/or vibrations exposureStand and sit for prolonged periods of time in front of a computerHand-eye coordination and manual dexteritySufficient to operate standard office equipmentOccasional lifting up to 25lbsReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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