The Laboratory at UPMC Williamsport is seeking to hire a Lead Phlebotomist! Under the direction of the area supervisor, ensure that the daily activities of the department are completely accurately and on time. Maintain a safe and professional environment for clients and employees. Perform specimen collection and processing duties following established policies and procedures. Act as a coach, mentor, instructor, and resource person for new employees. Works in conjunction with and under the supervision of the medical technologists at times. Shift: 6:30AM - 3PM **Responsibilities:** + Reads, understands and complies with organizational and departmental policies, procedures and protocols. + Collects specimens in a timely manner and according to established procedures. + Follows positive patient ID policy to accurately collect and label specimens. + Communicates appropriately with clients, patients, and coworkers. Remains polite and courteous at all times. Communicates all unresolved problems immediately to supervisor. + Calls clients to confirm handwritten orders, obtains accurate billing information, dx codes, UPIN information, etc. when needed + Participates on teams and special projects. Performs other duties as assigned. + Performs basic clerical duties, i.e. filing, faxing, preparing mail, data entry, etc. + Delegates phlebotomy priorities and other non-urgent tasks to staff as needed + Keeps work area clean and neat. This includes waste disposal, stocking of supplies, management of lab coat cleaning. + Interacts with all customers, internal and external, courteously and professionally; answers the phone and responds to telephone inquiries in a timely manner. + Trains, mentors, and orients new employees as assigned. + Completes all required documentation and statistical logs as required. + Processes and/or packages specimens according to testing specifications. Investigates problems and documents occurrences appropriately in a timely manner + Assists and works with staff to ensure compliance with dress codes, policies and safety regulations. Immediately reports any violations to supervisor. + High School diploma or equivalent + Certification from an accredited Phlebotomy or Medical Assistant program is preferred. + Minimum 2 years experience. + Medical terminology knowledge and laboratory information system experience is preferred. + Must have the ability to establish work priorities and handle several procedures simultaneously. + Must interact with other departments. **Licensure, Certifications, and Clearances:** + Act 31 Child Abuse Reporting with renewal + Act 33 with renewal + Act 34 with renewal + Act 73 FBI Clearance with renewal **UPMC is an Equal Opportunity Employer/Disability/Veteran**