About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we’re the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

As a Lead Process Analyst within our Business Operations organization, you will have the unique opportunity to work across multiple Enterprise organizations, and occasionally other Process Analysts, that all work together to carry out processes that focus for our customer orders, company systems and Lumen’s network. You will work with operation teams to complete problem and process analysis, process optimization and new process development for ways of working and new system development or releases.  Your role will support both enterprise and domain-initiated programs which puts you at the center of everything that’s happening in Lumen’s Enterprise operations. The team you will be working on is knowledgeable, experienced, collaborative and looking for an individual that is hard-working and ready to tackle problems.

The Main Responsibilities Create and manage end-to-end processes and policies for the Enterprise organization within Lumen Technologies, collaborating with other teams and working to ensure compliance by designInterface with various business areas, customers, partners, vendors, technical staff, and project teams to drive value, return on investments, and innovative solutionsAccountable for all aspects of processes to ensure minimal production and UAT defects, working closely with both business and technical staff during all project phasesCoordinate and drive the delivery of all business partners, translating business requirements into usable documents, and working closely with senior management to analyze long-term business goalsInfluence, negotiate, build consensus, and align with stakeholders, providing industry knowledge, experience, and best practices to keep processes streamlined and updatedWhat We Look For in a Candidate

Required Qualifications

Bachelor’s degree or equivalent education and experience4-6 years of experience in process analysis or documentationProficiency in Visio, Outlook, Word, Excel, PowerPoint

Preferred Qualifications:

Experience in creating processes for new program and system supportExperience with full organization, end-to-end process supportAbility to solve business problems that involve process changesCustomer experience mindset and ideally experience interfacing directly with internal business partnersGreat communication skills and ideally experience interfacing with high level leadershipCompensation

The starting salary for this role differs based on the employee's primary work location. Employees typically do not start at the top of the range, though compensation depends on each individual's qualifications.

Location Based Pay Ranges

$80,510 - $107,340 in these states: AR  ID  KY  LA  ME  MS  NE  SC  SD 
$84,740 - $112,980 in these states: AL  AZ  FL  GA  IA  IN  KS  MO  MT  ND  NM  OH  OK  PA  TN  UT  VT  WI  WV  WY 
$88,980 - $118,630 in these states: CO  HI  MI  MN  NC  NH  NV  OR  RI 
$93,210 - $124,280 in these states: AK  CA  CT  DC  DE  IL  MA  MD  NJ  NY  TX  VA  WA 

As with the pay range variety that's based on the region of a country, specific offers are determined by various factors such as experience, education, skills, certifications and other business needs.

 

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here

Requisition #: 336175

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

Application Deadline
02/08/2025