Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to Know the Team

Join our Transaction Platform team — a dynamic group at the core of a critical division focused on ensuring seamless transaction processing across key verticals like Mobility, Food, and Mart. You'll collaborate closely with cross-functional teams spanning Data Science, Analytics, Design, and Operations, in an environment that values both innovation and teamwork.

Get to Know the Role

As a Lead Product Manager for Transaction Reliability, you'll drive scalable platform solutions that strengthen trust and reliability across Grab's merchant ecosystem. This regional role (covering all Grab markets) is based onsite in Grab HCMC office, Vietnam and reports to the Head of Product, Transaction Platform.

The Critical Tasks You Will Perform

Define and drive the product strategy for the Transaction Reliability Platform to reduce cancellations, missing/wrong items, and quality issues across the order lifecycle.Build scalable tools and systems that empower MEX, DAX, and PAX with real-time insights, automation, and accountability to improve reliability.Collaborate with cross-functional teams including Data Science, Analytics, Design, and Operations to drive a culture of experimentation and continuous improvement.Leverage data to inform decisions, evaluate product performance, and impact to leadership.Set and manage success metrics that align with organizational goals and reflect platform reliability, efficiency, and user satisfaction.Partner with multiple product teams to develop scalable solutions that address shared challenges across products and markets.

Qualifications

What Essential Skills You Will Need

Product Management Expertise: 5+ years of experience in product management, with exposure to platform or transaction-focused domains.Analytical Mindset: Proven ability to turn data into actionable insights that drive measurable improvements in reliability and operational outcomes.Strong Communication: Experienced in simplifying complex technical concepts for diverse audiences across the organization.Execution Excellence: Track record of leading complex projects end-to-end and delivering impactful outcomes.Collaborative Approach: Adept at aligning cross-functional stakeholders and driving toward shared objectives.

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

We have your back with Term Life Insurance and comprehensive Medical Insurance.With GrabFlex, create a benefits package that suits your needs and aspirations.Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leaveWe have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For at Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.