Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

We have an exciting opportunity for a Lead Product Manager to work closely with one of our banking clients to deliver next generation experiences for their Visa cardholders.

You will maintain a strong roadmap of work, incorporating Visa’s global expertise alongside input from our client. You will support and lead teams across Visa Managed Services and our client’s technology and product organisations.

In collaboration with Visa’s local and global experts, this role is the go-to person on all things digital payments. You will work closely with the Visa Managed Services leadership team and the account team responsible for the client relationship to drive mutually beneficial outcomes for our client and Visa.

 

About Visa Managed Services

Visa Managed Services (VMS) is the delivery arm of the Visa Consulting and Analytics (VCA) team. Our teams are embedded virtually with clients; working on long term-engagements delivering value through implementation and execution services.

You will use your technical delivery experience to help our client build the right thing the right way, promote effective ways of working, proactively manage risks and ensure quality and timely delivery of initiatives.

 

What a Lead Product Manager does at Visa:

Your role will contribute to the success of the team by:

Developing and maintaining a strong roadmap to keep our client’s digital offering at the forefront of paymentsDelivering on this roadmap by leading cross functional teams comprised of Visa Managed Services and our client’s technology team membersLeading our Visa Managed Services relationship for our client – ensuring we are delivering value and identifying opportunities to deepen the relationshipActively supporting the growth and development of your team, and other activities such as recruitment of new teamWork closely with the client’s product managers, project managers, technology engineers and partners for the delivery and successful ongoing management of Visa technologyWork alongside the Visa Developer, Digital Product and Client Support Readiness teams, utilizing their knowledge and expertise to maintain a working and current understanding developing products, especially APIs and services to deliver value for clientsLead complex cross regional or cross functional customer service delivery initiatives and work towards achieving client and key stakeholder acceptance of deliverables.Stay current with industry and client trends and maintain a strong knowledge of developing Visa products and servicesFacilitate connections across Visa Managed Services, Technology and Product teams, as well as Fintech and other partnersPrepare and maintain detailed project plans, status reports, and issues logs, with a key focus on coordination and delivery of the client’s digital initiatives.

 

The position is based in Visa's Auckland office, with the expectation that there will be a significant proportion of time spent at client premises. This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

QualificationsAt least 10 years of technology/digital delivery experience.Experience in relevant roles such as Product Owner, Project Manager, Program Lead or Workstream Lead.Experience with Agile methodologies and iterative software development lifecycle principles.Worked directly with clients

What will also help:

Experience working with or in a financial institution that offers digital experiences to customers.Working knowledge of Visa’s processing systems including message routing, authorization, clearing, settlement and client connectivity is a plus.Strong technical acumen – comfortable interpreting API specifications and other technical documents, and assessing technical solutions against each other.

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.