We’re seeking a proactive and detail-oriented Lead Project Manager to join our award-winning digital agency. Reporting directly to our Senior Digital Producer, this is a key leadership role within one of our most dynamic and collaborative teams.

You’ll be the central force behind project delivery, balancing client communication, scheduling, team coordination, and quality control to ensure our web development and software projects are completed on time and to the highest standard. With a sharp eye for process and a knack for problem-solving, you’ll be instrumental in maintaining momentum across multiple projects while keeping both clients and internal teams aligned and informed.

1. Project Management & Scheduling

Manage the development team’s workload using Trello (and eventually Hive).

Create and maintain schedules, ensuring tasks are assigned and deadlines are met.

Oversee the delivery of web development and software projects from planning through to launch

2. Client Communications & Relationship Management

Act as the primary point of contact for clients.

Provide regular updates, manage expectations, and ensure satisfaction throughout the project lifecycle.

Gather and clarify project requirements, and translate them into actionable tasks.

3. Support Inbox Oversight

Monitor the support inbox, triage incoming requests, and assign or resolve tasks as appropriate.

Ensure support queries are handled in a timely and professional manner.

4. Team Coordination

Work closely with developers, designers, and QA to ensure alignment and resolve blockers.

Identify risks early and proactively manage scope, priorities, and communication.

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