Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

We are currently seeking an experienced professional to join our team in the role of Lead Project Management Officer.

Business: CTO

Principal responsibilities

Evaluate customer engagement requests and plan, facilitate, and deliver customer engagement activities by applying established Customer Success Frameworks.Utilize advanced AI technologies within the organization to enhance the efficiency and effectiveness of internal customer engagement processes.Collaborate with communication teams across various areas of the organization to streamline customer engagement workflows.Advocate for strategic Customer Success Frameworks to product teams, fostering consistency in customer engagement practices with the goal of improving customer satisfaction.Develop resources and deliver training sessions to enhance product owners' capabilities in effective customer engagement.Contribute to a team environment focused on generating, experimenting with, and implementing innovative ideas to reduce operational challenges and improve engagement outcomes.Gather feedback from internal customers to drive continuous improvement of products and services.Create, maintain, and enhance documentation using platforms such as Confluence, ServiceNow, and SharePoint.

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

We are currently seeking an experienced professional to join our team in the role of Lead Project Management Officer.

Business: CTO

Principal responsibilities

Evaluate customer engagement requests and plan, facilitate, and deliver customer engagement activities by applying established Customer Success Frameworks.Utilize advanced AI technologies within the organization to enhance the efficiency and effectiveness of internal customer engagement processes.Collaborate with communication teams across various areas of the organization to streamline customer engagement workflows.Advocate for strategic Customer Success Frameworks to product teams, fostering consistency in customer engagement practices with the goal of improving customer satisfaction.Develop resources and deliver training sessions to enhance product owners' capabilities in effective customer engagement.Contribute to a team environment focused on generating, experimenting with, and implementing innovative ideas to reduce operational challenges and improve engagement outcomes.Gather feedback from internal customers to drive continuous improvement of products and services.Create, maintain, and enhance documentation using platforms such as Confluence, ServiceNow, and SharePoint.

Experience of working in matrix organizations Strong working knowledge of Microsoft Office applications, including the use of Outlook, Excel, PPT and Word as a business tools Basic knowledge of Jira tool Strong organizational skills with the ability to prioritize, meet deadlines and manage multiple tasks simultaneously Ability to demonstrate delivering projects and organizing events under pressure Excellent verbal and written communication skills with a proven ability to communicate effectively and professionally at all organisational levels Flexibility of approach, together with a ‘can-do’ attitude Creativity and innovative thinking

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

HSBCLL/GZ

About HSBC Technology China

We develop, implement and support software and IT services and processes that allow HSBC to remain at the forefront of high-quality banking systems.

You’ll achieve more when you join HSBC.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued By HSBC Software Development (GuangDong) Limited

Experience of working in matrix organizations Strong working knowledge of Microsoft Office applications, including the use of Outlook, Excel, PPT and Word as a business tools Basic knowledge of Jira tool Strong organizational skills with the ability to prioritize, meet deadlines and manage multiple tasks simultaneously Ability to demonstrate delivering projects and organizing events under pressure Excellent verbal and written communication skills with a proven ability to communicate effectively and professionally at all organisational levels Flexibility of approach, together with a ‘can-do’ attitude Creativity and innovative thinking

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

HSBCLL/GZ

About HSBC Technology China

We develop, implement and support software and IT services and processes that allow HSBC to remain at the forefront of high-quality banking systems.

You’ll achieve more when you join HSBC.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued By HSBC Software Development (GuangDong) Limited