Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

We are currently seeking an experienced professional to join our team in the role of Lead Project Management Officer.

Business: CTO

Principal responsibilities

Evaluate customer engagement requests and plan, facilitate, and deliver customer engagement activities by applying established Customer Success Frameworks.Utilize advanced AI technologies within the organization to enhance the efficiency and effectiveness of internal customer engagement processes.Collaborate with communication teams across various areas of the organization to streamline customer engagement workflows.Advocate for strategic Customer Success Frameworks to product teams, fostering consistency in customer engagement practices with the goal of improving customer satisfaction.Develop resources and deliver training sessions to enhance product owners' capabilities in effective customer engagement.Contribute to a team environment focused on generating, experimenting with, and implementing innovative ideas to reduce operational challenges and improve engagement outcomes.Gather feedback from internal customers to drive continuous improvement of products and services.Create, maintain, and enhance documentation using platforms such as Confluence, ServiceNow, and SharePoint.