Lead Test Manager

Life on the team:
 
As a Test Manager 2 in Computacenter’s Global Transition & Transformation Team you will deliver Test Management engagements across a range of medium to large projects and the take-on of new business to validate the delivery of agreed requirements, identify risks and ensure defects are managed resulting in a measured reduction in the cost of remediation and reporting into Programme Managers, Programme Directors or Customer Executives.
Your scope of activity will be to feedback on current practices and industry trends in Test Management to maintain our tools and processes, promote the benefits and integration of Test Management, create, maintain and take proactive ownership of team risks, issues and service improvement initiatives, support the team commercial and performance management and perform other duties as agreed with your Line Manager.
You will be a leader, guiding, motivating and directing others to achieve a common goal with respect to Test Management.
Delivery of a successful project will include: Test Management of medium to large Test Management engagements following the Computacenter Test Management Framework and associated standards which includes responsibility for the Test Strategy, Master Test Plan, Test Execution Schedule, Test Management tools, Defect Management and Test Reporting activities. Ensure there is a defined risk management process and entry & acceptance criteria for the phases of Test Execution, Ensure all defects are logged and managed in the Test Management tool and manage the Defect Management process, Attend project / service take-on governance boards to present position on Test & Defect Management and influence go / no-go decisions, Report Lessons Learned and Service Improvement opportunities and all Computacenter's policies and procedures are adhered.
 
What you'll do
 
•    You will be part of the Global End to End Test Management team.
•    The team are a global team based in the UK, Germany, France, Hungary, Spain, U.S., India, and Malaysia
•    You’ll engage with other areas within Computacenter as required. 
•    You may work independently as well as part of larger teams, often on customer sites.
Your overall responsibility is for the successful outcome for the project you are asked to lead as a Test Manager2 ; your responsibilities will be defined in the project control documentation and your Terms of reference. These will be delivered alongside the agreed financial outcome of the project you are assigned against. In support of this, you’re expected to broadly understand both what Computacenter sells and delivers and have a working knowledge of the technology/solution. You’ll be responsible for delivering your assignments in accordance with the T & T Framework and the Deal Lifecycle Framework.
 
Key areas of responsibility:
•    Test Management (throughout the whole lifecycle)
•    Be conversant with and adhere to our methodology (the T & T Framework) for delivering high quality service outcomes of Transition/Transformation projects.
•    In Pre-Sales, review pre-sales requirements, create cost model and support a response.
•    Create and/or maintain the Test Management Plan; being fluent in the use of suitable tools like Microsoft Project.
•    Run Test Management Initiation Workshops to ensure that the project stakeholders understand and accept key information about the approach to the Test Management part of the project and their associated responsibilities.
•    Manage the planned test activities in line with Project Plan.
•    Create the required test documentation which defines the approach, i.e. different test phases involved in the project and ensure all relevant documents and logs are stored on the appropriate site (Quantum) and are up to date.
•    Manage/enable the identified project resources who are directly or indirectly involved in Testing phase of the project.
•    Regularly update all stakeholders and your team on progress against plan, by use of project Highlight or Checkpoint reports and participate in reviews with customers and the project team, as required.
•    Manage escalations using the appropriate channels and fully communicate with all stakeholders.
•    Identify key lessons learned from delivered projects, share these with the relevant stakeholders and more widely in CC, and apply these to future projects.
•     Ensure Computacenter Test Checkpoints and governance per engagement are successfully followed and achieved
•    Ensure No critical severity defects in Service Readiness Testing
•    Ensure The actual duration of test management activities is within forecast 
•    Ensure The commercial impact of poor-quality causing project over-runs and increased service cost is reduced.
•    Display expected behaviors of the Computacenter Growth Mindset
•    Act with a Sense of Urgency
•    Take Proactive Responsibility to achieve a solution
•    Deliver and Improved End to End Outcome for our customers
•    Act professionally and Put Computacenter First above your own professional interests 
•    Collaborate and activity manage your stakeholder network and interdependencies.
•    Role models Computacenter Winning Together values making Test Management a respected center of thought leadership and an aspirational destination for top talent
•    Prepare, schedule and attend 1-1 sessions with line manager
•    Create and maintain a Personal Development Plan utilizing training and self-development opportunities to maintain a high level of industry knowledge and achieve certification with relevant professional qualifications
•    Always maintain professional appearance and behaviors.
•    Build and enhance relationships with peers, Computacenter's Professional Services, Service Management and Managed Service teams
•    Keep up to date with Computacenter current and future products and strategies
•    Able to deputize for Senior Test Manager.

What you'll need:
 Essential
•    Minimum 8-10-years Test Manager and Defect Management experience in an infrastructure or managed service environment
•    Knowledge of ISO-IEC-IEEE 29119 and / or TMMi
•    Knowledge of ITIL v3 Service Validation & Testing
•    Knowledge of technical infrastructure (datacenter, end-user and service desk environments).Use of formal Test Management tools
•    Detailed knowledge of formal Test Management methodologies, processes and approaches
•    Fluent in English with excellent communication skills both written and oral
•    Good demonstrable emotional intelligence, negotiating and influencing skills to deal with sensitive customer issues
•    Ability to present to small sized internal and external audiences to develop personal networks and manage stakeholders
•    Demonstrable time and organizational management skills, good leadership, coaching and organizational skills working with limited supervision
•    Proven ability to work under pressure and to tight deadlines
•    Demonstrates awareness of Health and Safety at work.

Desirable
•    Experience in working within a globally diverse team
•    ITIL v3 Intermediate Level, Prince 2 or PMI certified
•    Experience as a Test Analyst or Project Manager
•    Experience of performance, security and non-functional testing
•    An understanding of Computacenter's service offerings 
•    Able to communicate in German / French / English as a 2nd language.
 

About Company 
With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the world’s greatest organisations, driving digital transformation, and enabling people and their businesses.