Requisition ID: 84361
Florida Power & Light Company is America’s largest electric company, providing clean, affordable, and reliable electricity to more than 12 million people in Florida. We operate one of the cleanest power generation fleets in the U.S. and our reliability is among the best in the nation. Our goal is to achieve Real Zero carbon emissions from our operations by 2045 by expanding our solar capacity, increasing battery storage and bringing new renewable energy opportunities to Florida, while improving customer affordability and reliability. Are you interested in becoming a game-changer in the energy industry? Join our world-class team today!
Position Specific Description
The Electronic Payment’s team is responsible for managing FPL's portfolio of payment options which process of over $50MM daily. With over 91% of customer payments received electronically, the team leverages data and advanced analytical tools to monitor system health of all payment channels and works with stakeholders to identify and address opportunities. The team ensures we deliver a consistent and seamless payment experience to our customers through both internal and vendor powered channels via a 24/7 operations. The team also drives strategic initiatives with various business partners to maintain the integrity of our current payment options and seeks to offer new alternative options to our customers.
The ideal candidate should have experience in leading teams through complex technical and system issues and performing detailed analysis. Project management experience, including working with internal customers, vendors, and IT is preferred. Experience with CIS and SAP is desired as the team supports both systems. 24/7 operations requires extended hours as needed to meet the operational requirements of the team.
• Leads project teams, serving as a payment’s subject matter expect (SME) on various high visibility projects running in parallel
• Leads the coordination and execution of strategic initiatives and system changes
• Works with payment vendors and financial institutions to ensure agreed upon service level agreements are met
• Leads and mentors a team of analyst
• Supports management of the electronic payment portfolio and ensures key metrics in electronic payment adoption are met
• Manages the availability of payment channels by addressing system issues as they occur
• Works with Care Center, CIX, M&C and IT to ensure electronic payments systems are optimized
• Ensures compliance with all applicable SOX, internal/external audit and State/Federal agency requirements.
• Ensures compliance with all payment related laws and regulations (i.e. NACHA, Reg. E, EFT Act, etc.)
Employees in this job plan, monitor and manage large-scale internal projects from initiation through completion. This role provides direction on projects to the department or project team members.
Job Duties & Responsibilities Oversees a variety of large-scale projects of high complexity Develops detailed work plans, schedules, project estimates, resource plans, and status reports Secures required resources and uses formal processes and tools to manage resources, budgets, risks and changes Conducts project meetings and is responsible for project tracking and analysis Identifies issues and challenges, measures and validates results, and implements solutions Provides expert information to internal and external clients on complex issues Creates and communicates presentation materials for report out and updates with various levels of internal and external stakeholders Conducts external research and stays abreast of new developments or innovative advancements pertaining to the project Provides coaching, leadership and direction to project team Performs other job-related duties as assigned Required Qualifications High School Grad / GED Bachelor's or Equivalent Experience Experience: 6+ years Preferred Qualifications Master's Degree Project Management Professional (PMP)
NextEra Energy offers a wide range of benefits to support our employees and their eligible family members. Click here to learn more.
Employee Group: Exempt
Employee Type: Full Time
Job Category: Project Management
Organization: Florida Power & Light Company
Relocation Provided: No
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