At DuPont, our purpose is to empower the world with essential innovations to thrive. We work on things that matter. Whether it’s providing clean water to more than a billion people on the planet, producing materials that are essential in everyday technology devices from smartphones to electric vehicles, or protecting workers around the world. Discover the many reasons the world’s most talented people are choosing to work at DuPont. Why Join Us | DuPont Careers

Key Role Activities

Ensures rapid, satisfying response to all customer requests pertaining to commercial products and 3rd party products originating in APR.Manages and communicates all product quality and performance issues for those products and 3rd party products.  This work comprises root cause analysis, development of feasible solutions, working within CMPT to select the best solution, project management and development and execution of internal and external communications strategiesOwns and communicates process change to customers.   This comprises decisions about levels of notification, determination of success criteria, and approval of white papers.Characterizes and drives improvement in products and services through systematic review of customer complaints and requestsCommunicate with field service engineers and other sales staff on technical aspects of products and issue resolutionMaintains consistent customer response standards and identify continuous improvement opportunities.Interface internal/external customers to identify the specific purpose and technical requirements of each individual analysis requestsInterpret the analysis data and generate customer reportsCollaborate with account teams and work with customer quality team to account specific quality requirement.

Qualification

Prefer candidate owns master degree and major in Chemical/Mechanical/Industrial Engineering, Material Science/Engineering and Chemistry related field.Above 5 years’ experience in quality role and over 5 years works in semiconductor company with relative knowledge in CMP process.Strong problem-solving and analytical skills, with the ability to identify and recommend solutions to complex technical issuesExcellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams and build strong customer relationshipsStrong project management skills, with the ability to lead and manage multiple projects simultaneously. English is required as working language.

Join our Talent Community to stay connected with us!

We are excited to share that on May 22, 2024, DuPont announced plans to separate(1) into three industry-leading, independent publicly traded companies. This strategic move will create focused businesses with distinct investment profiles. We believe the proposed separations will create opportunities for all three future companies to better serve their customers and unlock long-term value for stakeholders. This process is expected to take 18-24 months from the date of announcement to complete. We are committed to supporting our employees throughout this transition and ensuring a smooth and successful separation process. We look forward to welcoming new talent who are interested in contributing to the continued success and growth of our evolving organization.

(1)The separation transactions are subject to satisfaction of customary conditions, including final approval by DuPont's Board of Directors, receipt of tax opinion from counsel, the filing and effectiveness of Form 10 registration statements with the U.S. Securities and Exchange Commission, applicable regulatory approvals, and satisfactory completion of financing.  For further discussion of risks, uncertainties and assumptions that could impact the achievement, expected timing and intended benefits of the separation transactions, see DuPont’s announcement.

DuPont is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability or any other protected class. If you need a reasonable accommodation to search or apply for a position, please visit our Accessibility Page for Contact Information.