The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:
As a Lead Receptionist, you are an essential part of guest experience. Your commitment to ensuring efficient daily operations lays the foundation for unforgettable memories that guests can carry with them well past their stay with us. By delivering top-notch guest experiences alongside maintaining a pristine environment, you play a crucial role in elevating the overall guest experience.

THE STARTING RATE: $16

THE SCHEDULE:  Full Time

Hours of Operation
Mon to Sun: 6:00 am to 6:00 pm

ARIA Spa and Salon

THE DAY-TO-DAY:

Provide individualized experiences by engaging with guests, personalizing service recommendations and efficiently booking services

Cultivate premium guest experiences that promote guest retention, through the recommendation of service enhancements, upgrades, and promotion of retail products

Ensure timely and professional resolution of any guest related challenges and/or concerns

Foster a collaborative team environment, ensuring superior guest experience

Maintain knowledge and adherence to all departmental policies and procedures including safety and sanitation policies

Maintain awareness of the Spa and Salon Department Goal Board, Market Metrix Board, and overall hotel objectives

Monitor the Call Center and Reception Desk to ensure cleanliness and re-organize as necessary

Enforce the maintenance, and proper utilization of hotel property and equipment  

Report any opportunities for improvement to Spa & Salon Leadership 

THE IDEAL CANDIDATE:

Must be a minimum of 21 years of age

Currently holds or is able to obtain both a Food Handlers Card and Alcohol Awareness Card

Has a flexible schedule and the ability to work varied shifts, to include weekends and holidays

Has prior experience working in a leadership role within a spa or salon setting

Has prior experience using Opera and Zenoti software systems

Excellent customer service skills and interpersonal skills to effectively communicate

Is team-centric and personable with a professional appearance and demeanor

THE PERKS & BENEFITS:

Free meals in our employee dining room

Free parking on and off-shift at all MGM Resorts properties

Health & Income Protection benefits (for eligible employees)

Professional and personal development opportunities through employee programs and network groups

Wellness incentive programs to help you stay healthy physically and mentally

Access to company hotel, food and beverage, retail, and entertainment discounts

VIEW JOB DESCRIPTION:

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=10206

Are you ready to JOIN THE SHOW? Apply today!