Summary This position is located at: Fort Campbell, Physical Fitness Centers. This position is eligible for the NAF benefits package and leave accrual. To better expedite the hiring process, we recommend including full contact information (name, address, phone number, email, etc.) for professional and personal references on your resume. Responsibilities Circulates among patrons to assure service is satisfactory; receives and resolves customer complaints; provides information and general instructions on the use of equipment, facilitates and machinery. Assists patrons in use of the facility by checking out equipment, providing safety instructions, demonstrating new equipment, teaching classes, etc. Plans, conducts, publicize and arrange support for special events, social activities, tournaments and related functions. Leads the work of other employees. Passes on to other workers instructions received from the supervisor and starts work. Distributes and balances work- load assuring that each employee has enough work to keep busy. Answers questions of other employees on procedures, policies, and directives. Provides leadership, guidance and oversight in program operations. Provides on-the job training to new employees. Performs other duties as assigned. Requirements Conditions of Employment Qualifications Qualification Requirements are: Work experience, which involved dealing with general public. Applicants meeting the following will be considered Highly Preferred: 6 months experience leading 4 or more employees 6 months experience in customer service 6 months experience in recreation or a recreation program 1 year experience working with a cash register or point of sale system **Applicants that meet the Highly Preferred criteria will be referred to management for consideration first. All others will be referred if management does not make a selection from the Highly Preferred list** PLEASE NOTE: Your resume must reflect the qualifications stated in the announcement and questionnaire to be rated eligible. You must also include the Highly Preferred criteria in your resume, if applicable. Education Additional Information Area of Consideration: The Area of Consideration for this vacancy announcement is Fort Campbell, KY. (Military Spouse Preference (MSP) and Involuntarily Separated Military Preference (ISMP) eligible candidates are included in the area of consideration.) Manual Applications: If you are unable to apply online, you may submit your application package using a manual application method. Please contact the NAF Human Resources Office or representative listed on this job announcement to request a copy of the manual application form. All completed manual application forms (along with resume and other supporting documentation) must be received no later than by 1:00 PM by 11/13/2024 in order to process your application in a timely manner. Please note that neglecting to respond to the job-related questions may result in an ineligible rating. PCS Costs Payment Permanent Change of Station (PCS) costs are not authorized, based on a determination that a PCS move is not in the Government's interest. Pay-Band (NF or CY) Allowances and Differentials This is a pay-banded position. Sunday premium pay may be authorized by the Garrison Commander. If authorized, only regular (full-time, part-time, limited tenure and seasonal) employees may be paid Sunday premium pay. When authorized, Sunday premium will be paid at the rate of 25% of the basic rate for all hours of non-overtime, when any part of the scheduled tour of duty is performed on Sunday (to a maximum of 8 hours per Sunday). Sunday premium will be paid at the rate of 25% of the basic rate for all hours of non-overtime, when any part of the scheduled tour of duty is performed on Sunday (to a maximum of 8 hours per Sunday). Night differential may be authorized by the Garrison Commander. When authorized, night differential will be paid at the rate of 10% basic rate for hours of non-overtime work performed between 1800-0600. Incentives and Bonuses Incentives will not be paid. Please check out our Applicant Information Kit: It contains additional information applicants may find useful when applying for our jobs. (To view the kit, click or copy and paste this URL: https://publicfileshare.chra.army.mil/Applicants/NAF%20Applicant%20Information%20Kit.pdf ). Other: Information may be requested regarding the vaccination status of selectees for the purposes of implementing workplace safety protocols. For more information, visit https://www.saferfederalworkforce.gov/faq/vaccinations/ Additional referrals may be made from this vacancy announcement for up to 90 days after the closing date.