The Lead Retail Sales Associate thrives on change and is a risk-taker who is highly motivated to make a difference. This position models and leads strategic, catered, and best in class selling behaviors, and assists with maintaining operational excellence for the Retail Department. The Lead Retail Sales Associate works side by side with fellow team members to ensure a memorable guest experience is always provided. Come grow with us to drive positive performance results and help to cultivate our winning team.

Essential Duties & Responsibilities

1. Assists the Retail Supervisor in training Retail Sales Associates to achieving sales goals: leads by example and works along-side store team while modeling service and selling expectations; oversee business/operational expectations when Supervisor is unavailable.

2. Responsible for assisting and overseeing Point of Sales transactions and confirms accuracy of all Point of Sales activities.  Responsible to closeout registers of Retail team members at end of each shift.  Communicates variance issues and submits discrepancies to Accounting in designated time-frame. 

3. Models and improves accurate store operations to optimize productivity and ensure compliance with all Department and enterprise policies and procedures, visual merchandising standards and product flow efficiency, to create an elevated guest experience.

4. Maintains store cleanliness and health and safety measures.

5. Conducts pre-shift huddles to ensure high level of communication throughout team.

6. Performs other duties as assigned to support the efficient operation of the department.

Education/Experience/Qualifications High School diploma or GED required. Minimum of two (2) years of customer service experience required. Experience within the retail industry strongly preferred. Previous leadership experience preferred. Excellent organizational, verbal, interpersonal and ability to communicate effectively with guests, team members and management. Must have the ability to meet or exceed sales, guest service standards. Must be comfortable working and speaking with the public. Must have basic computer skills in Microsoft Word, Excel and Outlook. Ability to maintain a positive and professional demeanor under stressful situations. Certificates/Licenses/RegistrationsAt the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.

Yaamava’ Resort & Casino at San Manuel will make reasonable accommodations in compliance with applicable law.

As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!

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