*LEAD SALESFORCE BUSINESS ANALYSIS* WHAT IS THE OPPORTUNITY? The Salesforce Business Analyst Lead will support & lead the Agile process for the Salesforce COE. The role will work with the SFDC COE business and technical teams and other stakeholders to ensure delivery of high quality solutions to meet business needs, including ongoing support of the introduction of new features and capabilities. What you will do * Support the existing Salesforce COE Agile process of prioritization of user stories across multiple business processes and stakeholders * Help design and execute a broader support model, inclusive of self-service materials/capabilities, in coordination with the SFDC COE roadmap * Ensure the delivery of knowledgebase and training materials for associated Salesforce SOP and support processes * Help to create and maintain custom reports and dashboards for various teams * Provide on-going support for Salesforce evolution; participate in projects as a Subject Matter Expert, to drive product roadmap successfully forward and ensure alignment with CNB’s overall Salesforce strategy * Assist with putting processes into place to assure integrity of Salesforce * Communicates project status and milestone completion to Manager and key business stakeholders * Assists manager with creating quarterly assessment of Salesforce usage and summary of developed enhancements * Assists manager with defining the change management / user adoption strategy and metrics * Lead a small team of Business Analysts – Motivate team to continuously deliver, improve and increase work velocity * Work with the manager to facilitate user story development and delivery * Management, and User Engagement through an Agile model *Must-Have** * Bachelor's Degree or equivalent * Minimum of 7+ years experience in a technical support and/or customer service role * Minimum of 5 years business/data analytics experience * Minimum of 5 years experience in a technical or business Salesforce-related role or Salesforce Certification * Minimum of 3 years experience coordinating resources (projects/ processes/ people) *Skills and Knowledge* * Salesforce Certified Administrator Certification *Compensation* Starting base salary: $101,231 - $172,355 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions. **To be considered for this position you must meet at least these basic qualifications* The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. *Benefits and Perks* At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues. Get an inside look at our [ Benefits and Perks](https://image.emails.cnb.com/lib/fe5e15707c640c78771c/m/10/cbedd856-c2fc-491b-a625-3ab7a0fd9a65.pdf). ABOUT CITY NATIONAL City National Bank, a subsidiary of Royal Bank of Canada, is the largest bank headquartered in Los Angeles with $92.03 billion in assets as of April 30, 2024. Founded in 1954, City National provides personalized banking, investment and trust services in select markets including Los Angeles, Orange County, San Diego, the San Francisco Bay Area, New York City, Nashville, Atlanta, Delaware, Las Vegas, Washington D.C. and Miami.* In addition, the company and its investment affiliates manage or administer $96.83 billion in client investment assets. City National is dedicated to strengthening communities, and in 2023 alone, the company made more than $11 million in charitable contributions to nonprofits that support the communities it serves. *City National Bank does business in Miami and the state of Florida as CN Bank. For more information about City National, visit [cnb.com](https://www.cnb.com/). *EQUAL OPPORTUNITY EMPLOYER & REASONABLE ACCOMMODATION* City National Bank is an equal opportunity employer committed to promoting and maintaining a diverse, equitable and inclusive working environment where differences are valued and encouraged. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by the laws or regulations in the locations where we operate or in our Code of Conduct. [READ MORE](https://image.emails.cnb.com/lib/fe5e15707c640c78771c/m/1/159726e0-aeb1-4058-9052-d7a2d69626b8.pdf) If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation for any part of the employment process. Please contact us via [email](mailto:TalentAcquisition@cnb.com) or leave a message at (213) 673-9139. These contact methods are dedicated to applicants whose disability prevents them from successfully applying online. Only messages left for this purpose will be returned. Responses may take up to two business days.