Summary Provides mentoring and oversight of schedulers to ensure accurate demographic, insurance, and clinical information and enters into the computer system to create the new patient account and financial record. Schedules patient with the appropriate provider across the BMG system. Performs other duties as assigned. Responsibilities + Oversees coordination of patient flow by following established scheduling procedures and protocols. + Handles phone calls for all internal and external customers into the department. + Competently uses the hospital information and telecommunications systems to maintain records, correspondence, and reports to facilitate timely communication and accurate documentation. + Communicates with staff and customers by maintaining, receiving, conveying and recording information accurately. + Completes assigned goals. + Handles patient complaints, issues, etc. Escalates to call center manager as needed. + Performs other duties as assigned. Requirements, Preferences and Experience Education Preferred: Additional business/college courses preferred. Knowledge of medical terminology preferred. Minimum: Skill in communicating clearly and effectively using standard English in written, oral, and verbal format to achieve high productivity and efficiency. Skill to write legibly and record information accurately as necessary to perform job duties. Experience Preferred: 2-3 year of business experience in a healthcare environment. Minimum: 2-3 year of business experience in a healthcare environment. Special Skills Minimum: Basic computer skills, ability perform basic math computation. Excellent customer service and communication skills. Ability to speak, articulate, and be understood clearly. Training Preferred: Knowledge of EPIC or other electronic medical records. Front desk clinical clinical scheduling experience preferred. Minimum: None About Baptist Memorial Health Care At Baptist, we owe our success to our colleagues, who have both technical expertise and a compassionate attitude. Every day they carry out Christ's three-fold ministry-healing, preaching and teaching. And, we reward their efforts with compensation and benefits packages that are highly competitive in the Mid-South health care community. For two consecutive years, Baptist has won a Best in Benefits award for offering the best benefit plans compared with their peer groups. Winners are chosen based on plan designs, premiums and the results of a Benefits Benchmarking Survey. At Baptist, We Offer: + Competitive salaries + Paid vacation/time off + Continuing education opportunities + Generous retirement plan + Health insurance, including dental and vision + Sick leave + Service awards + Free parking + Short-term disability + Life insurance + Health care and dependent care spending accounts + Education assistance/continuing education + Employee referral program Job Summary: Position: 17724 - Representative-Scheduler I Lead Facility: MBMC - Medical Arts West Department: BMG JS Central Scheduling Category: Administrative Non Clinical Support Type: Non Clinical Work Type: Full Time Work Schedule: Days Location: US:MS:Jackson Located in the Jackson, MS metro area REQNUMBER: 26655