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Job Category

Sales

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

What is a Solution Engineer?
Also known as a "Pre-Sales Engineer", "Solution Consultant" or "Sales Consultant," the Solution Engineer is responsible for understanding a client’s business challenge and presenting technology solutions to evoke confidence in a company’s technology infrastructure, and to remove all technical objections in the sales cycle. To accomplish this, the Solution Engineer must have a strong desire to demonstrate their technical and/or sales skills, including the ability to solicit business requirements, develop a technical sales strategy, configure and effectively demonstrate the solutions that address these requirements and provide business value.
The role is both a business and technical - it is as important to understand the customers requirements and the use cases that they have as it is to understand how our solutions meet these. Candidates must be able to work rapidly in a consultative and collaborative way with customers to discover their business need and then be able to present back, often with a solution demonstration of how salesforce meets these needs and goes further still to add our Wow! factor.

Typical Day Of a Solution Engineer:

Facilitate outcome-focused dialogue to understand and define a customer’s business requirements by conducting discovery calls and process-based discovery workshops

Partner with prospects/customers to develop a vision for their future on the Salesforce platform, developing a roadmap for both short and long term goals

Make that vision come to life by configuring and communicating the art of the possible on our platform through a product demonstration

Establish and share a point of view on business value provided by the solution with potential customers

Respond effectively to RFIs/RFPs

Participate in trainings and certifications to acquire and maintain skills

Collaborate with product and enablement teams to provide feedback from the field and drive solution growth

Engage with partners and act as a high level solution evangelist where appropriate

Requirements:

Solid oral, written, presentation and interpersonal communication skills - ability to create and perform demonstrations of our solutions

Strong problem solving skills

Proven time management skills in a dynamic team environment

Ability to understand customer's business goals and map those to the right technology solutions

Ability to collaborate as part of a team to take on business and technical problems

Likes to be the first to know something and to understand why
and how things happen.

Good at searching out information and experimenting, likes to
concentrate on a particular topic and to solve puzzles.

Good at explaining ideas and finding ways to keep people’s
attention.

Willing and able to travel occasionally

Passion and energy for technology and a desire to learn

Knowledge of related applications, relational database and web technology

Solid oral, written, presentation, collaboration and interpersonal communication skills

Ability to work as part of a team to solve technical problems in varied political environments

Languages: English (essential), other European languages (desired)

Additional Preferred Requirements:

Solution Engineer / pre-sales experience

Experience implementing Salesforce, CRM, or equivalent solutions

Experience in a technical, customer-facing role

Project Management skills

Bachelor’s degree or equivalent

Experience with Salesforce, including product certifications

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