Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. 

Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.

Simply put, we connect people with moments that matter.

Job Description

The Online Customer Performance Engineer is a consultant and an engineer of technical solutions focused on Travel Agencies distribution of airline content and specifically on business and technical performance of this distribution.

OCPEs

Monitor and manage/tune various business and technical metrics of shopping (search), one of the biggest Sabre’s services (what do we compute, how accurately we compute it, how fast we compute it, how much CPU we spend computing it, etc.)

Conduct reactive and proactive research / analyze large sets of data to find clues and patterns

Request changes to software and its settings to protect the metrics and grow business

Prepare and present reports

Address various questions and concerns reported by Travel Agencies.

Assist in resolving issues related to air content quality impacting Travel Agencies.

Are being consulted during products evaluation and implementation.

Collaborate with multiple teams across Travel Solutions, including support teams, sales and technical sales, product & development.

Our perfect candidate

is communicative and enjoys interactions with internal and external (Travel Agency) teams

has good verbal and written communication skills, very good or fluent English

is successful in supporting collaboration across teams

is reliable and service-oriented

is familiar with reporting and analytical tools, capable of conducting performance reviews

has proven ability to work creatively and analytically in a problem-solving environment

can conduct independent research and gather necessary knowledge

has at least 3 years of IT experience

Additionally beneficial

travel business/GDS related experience is a plus

airline/travel agency distribution knowledge is a huge plus

technical skills - familiar with XML, SQL, SOAP, REST will help

Work arrangements

Hybrid working mode; 3 chosen days from the office in a week

Flexible working hours: maintain your work-life balance by adjusting your working hours to your needs 

Paid time off 

Year-End-Break: enjoy additional fully paid days off during the last week of the year 

Floating Holidays: use additional up to 2 days of paid time-off benefit  

Paid parental leave: Take up to 12 weeks off with pay after birth or adoption of a child. Sabre Global Paid Parental Leave runs concurrently with local leave policies. 

Paid volunteer time: take up to 4 days annually to give your time to a charitable organization of your choice 

Your money 

My Benefit platform/Multisport card: enjoy the benefit cafeteria system and use popular sport card 

Tax deduction: take the opportunity to claim deductible costs, reducing your income tax 

Employee Capital Plans: profit from long-term saving scheme co-financed by Sabre and the State Treasury 

Baby Bonus: benefit from one-time allowance on childbirth or adoption  

Say Thanks program: collect points on recognition program and transfer them to wide variety of gifts and services 

Health and wellness 

Luxmed VIP medical coverage: take care of yourself and your family with the extensive medical package with a broad range of additional services 

Foreign travel insurance: feel safe going abroad with free Allianz insurance offered as part of our Lux Med package 

Employee Assistance Program: find help in free, confidential program with a certified counselor 

Mindfulness & meditation apps: take care of your mental and physical health with free access to Headspace, Burn Along, Sanvello which will help you manage stress, exercise, sleep and more 

Life insurance: sign up for free, high coverage life insurance program 

Career development 

English & Polish lessons: improve your language skills during lessons led by native speakers 

Professional development: enjoy access to Udemy learning platform as well as join Sabre live learning sessions 

Certification and tuition reimbursement 

Our Communities: join one of our team member groups focused on sharing knowledge and best practices (Google Developers Group, Innovation Lab Community, Women in Technology, SOLVE!T and many more) 

And more 

Car and bike parking

Fun & Relax zone in modern office: enjoy electronic tables to work, foosball, ping pong, pool table, swings, massage chairs and terraces to admire a panoramic view of Kraków. We have parents’ rooms as well 

No dress code 

Innovation Lab: access Augmented Reality & Virtual Reality equipment, Robot construction kit, 3D printers and many more 

Attractive Referral Bonus: earn $2500 USD for every hired referral 

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as we progress your application.

Please note that only candidates who meet the minimum requirements will proceed in the selection process.