Req #: 243611 Department: UW MEDICINE IT SERVICES Appointing Department Web Address: http://uwmits\_hires.uwmedicine.org/ Job Location Detail: **Primary work location may be fully remote within the US or at the Safeco Plaza Building on the corner of 4th and Madison in downtown Seattle** Posting Date: 02/13/2025 Closing Info: Open Until Filled Salary: $9,657 - $12,157 per month Shift: First Shift Notes: As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, **click here.** **UW MEDICINE IT SERVICES** has an outstanding job opportunity for a **Lead ServiceNow Developer** . **WORK SCHEDULE** + 100% FTE – 40 hours per week + Day Shift – UW MEDICINE ITS SERVICES CORE HOURS ARE 08:00 – 17:00 (PST), Monday-Friday **DEPARTMENT DESCRIPTION** **UW Medicine IT Services (ITS)** is a shared services organization that supports all of UW Medicine. UW Medicine is comprised of Harborview Medical Center (HMC), UW Medical Center-Montlake Campus (UWMC-Montlake), UW Medical Center-Northwest Campus (UWMC-NW), Valley Medical Center (VMC), UW Medicine Primary Care (UWMPC), UW Physicians (UWP), UW School of Medicine (SOM), and Airlift Northwest (ALNW). ITS is responsible for the ongoing support and maintenance of the infrastructure and applications which support all these institutions, along with the implementation of new services and applications that are used to support and further the UW Medicine mission. **POSITION HIGHLIGHTS** + 100% remote opportunity + Values-based work environment + Active departmental Equity, Diversity, and Inclusion Committee + 15 days of vacation your first year – Also, 12 days of sick time, 1 personal holiday, and 11 paid holidays each year + 100% matching, 100% immediately vesting 403(b) **PRIMARY JOB RESPONSIBILITIES** + Supporting the direction and priorities of the Manager by coordinating and overseeing the operational activities and system maintenance, and ensuring standard services are meeting appropriate targets + Leading the design of the ServiceNow platform to effectively meet the needs UW Medicine + Establishing and maintaining technical oversight of ServiceNow to promote an optimal and sustainable platform for UW Medicine + Prioritizing and distributing the workload throughout the team, managing the day-to-day workflow, and reporting to the manager the status of work assignments + Providing a point of escalation for operational and other service issues + Identifying and proposing service management improvements + Providing advice, coaching, and mentorship to team on work techniques, best practices, and operational expertise + Serving as the manager’s delegate to represent the team to customers, project managers, technical leadership, and organizational management **REQUIREMENTS** + Bachelor’s degree in Computer Science, Engineering, Software Development, Information Technology, or related field or equivalent combination of education/experience + ServiceNow Certifications for System Administrator and Certified Implementation Specialist (or commitment to attain these certifications within six months of start date) + ITIL Foundation certification; if not currently certified, this certification must be achieved within six months of start date. + 5+ years’ experience in software development with a demonstrated progression in responsibilities must include the following: + 1+ year(s) of formal mentorship for technology professionals + 5+ years’ experience with ServiceNow Platform + Advanced understanding of ServiceNow platform and implementation experience with at least 2 of the following ServiceNow application suites: CSM, FSM, ITSM, ITOM, HRSD, GRC/IRM and/or SecOps + Advanced understanding of ServiceNow core application UI and workflow configuration, report development, integration components (e.g. LDAP, SSO, etc.) as they pertain to Customer Service implementation requirements + Experience leading at least three full lifecycle ServiceNow implementations + Advanced experience with scripting in the ServiceNow platform using JSt: Business Rules, Client Scripts, UI Actions, UI Pages, Angular JS, Jelly, etc. + Advanced experience with web technologies (XML, HTML, JavaScript, Web Services, etc.) + Advanced understanding of implementation methodologies/SDLC (ex. Agile Scrum, Waterfall) **ABOUT UW MEDICINE – WHERE YOUR IMPACT GOES FURTHER** UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals. All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest. **Become part of our team. (https://www.uwmedicine.org/jobs)** Join our mission to make life healthier for everyone in our community. University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.