Lead ServiceNow Solution Engineer Job # 56746 Job Post Information* : Posted Date 19 hours ago(10/24/2024 11:58 AM) Job Locations US-IL-Lisle Internal Title Software Engineer Lead Sr Org Level S06 # of Positions 1 ERP Eligibility Eligible for Salaried Employee Referral Bonus, $2000 after 30 days employment Position Overview

International is looking for a Lead ServiceNow Solution Engineer to support our Digital Transformation Journey.

 

In this role you will be responsible for IT Service Management (ITSM) and IT Operations Management (ITOM). You will be expected to play a lead role in the architecture and oversight of a technical team that provides day-to-day support and administration of these areas.

 

As the commercial vehicle industry undertakes its most significant transformation in a century, International stands at the forefront, a vanguard of the movement. No longer content with merely supplying trucks, buses, and engines, International is on a mission to redefine transportation. Embracing a bold digital transformation, International is ushering in a new era of complete and sustainable transport solutions.

 

Join International now and be a part of the journey towards a brighter, more connected tomorrow.

Responsibilities Support and assist with executing an IT strategy to drive adoption of ITSM and ITOM best practices.Foster continuous service delivery optimization and improvement.Build enduring relationships to foster collaboration and knowledge exchange.Develop and manage a roadmap for organizational excellence in the application of ITSM services, procedures, and tools.Promoting and championing the benefits of ITSM and ITOM processes including but not limited to: Incident, Problem, Change, Request, Enterprise Monitoring and CMDB.Building, publishing, and driving the utilization of the service catalog delivered from the IT Self-Service Portal.Developing and driving the implementation of business processes automation across the IT organization.Overseeing processes to ensure Service Level Agreements (SLAs) are published and met by IT teams.Developing performance measures and consistently reporting metrics to process stakeholders at all organizational levels.Providing both technical and thought leadership for integrations and development of ITSM tools while also promoting best practices.Mentoring service and process managers on ITSM concepts. Minimum Requirements Bachelor’s degreeAt least 8 years of software engineer experienceAt least 1 year of lead experience

OR

Master’s degreeAt least 6 years of software engineer experienceAt least 1 year of lead experience

OR

At least 10 years of software engineer experienceAt least 1 year of lead experience Additional Requirements Qualified candidates, excluding current International Motors employees, must be legally authorized on an unrestricted basis (US Citizen, Legal Permanent Resident, Refugee or Asylee) to be employed in the United States. International Motors does not anticipate providing employment related work sponsorship for this position (e.g., H-1B status) Desired Skills Demonstrated experience in ITSM.Extensive experience with ServiceNow™ and SolarWinds.

Experience with ServiceNow CMDB and the CSDM framework.

In-depth knowledge of IT Service Management (ITIL) frameworks.

Fundamental understanding of key technologies relevant to ServiceNow implementations, including SSO, SAML, Web Services, LDAP, REST, JavaScript.

Demonstrated ability to influence and consult (on pros, cons, and risks).

Provide thought leadership in solving business processes and technical problems.

Ability to analyze data findings to draw conclusions and develop actionable recommendations.

Excellent communication skills.

Ability to explain complex practices, processes, or procedures in clear and simple terms.

Demonstrated experience in leading process improvement and organization change initiatives.

Proven expertise and overall responsibility in customer service and contact center services, performance, and new generation capabilities.

Excellent presentation, time management, and collaborating skills.

Plans and carries out responsibilities with minimal direction.

Ability to collaborate effectively with individuals from diverse cultural backgrounds.

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