Job Summary

Job Description

What is the opportunity?

This role will be responsible for the development, implementation, and support of Site Reliability Engineering (SRE) solutions for applications supported by the Digital Branch SRE organization. As the Engineering arm of the Digital Branch SRE organization, this team will work collaboratively with the Delivery arm of the same organization and any other IT partners required to succeed in its mandate. The incumbent will need intermediate knowledge and experience working in an application development and/or technology operations organization. Perform production support role and partner with the SRE Delivery team in incident management and problem management.

What will you do?

Lead in code and non-functional (performance, security, maintainability, compliance, change management) reviews of all production-bound SRE solutions

Drive transformation by continuously looking for ways to automate existing processes

Track, audit, monitor, and implement technical work streams

Act as portfolio SME (Subject Matter Expert) – understand & document common components, core functionalities, and infrastructure of supported applications

Be an escalation point in the on-call rotation, and support our maintenance, scheduled work, support and release deployment requirements

Drive in incident management and problem management for applications in scope and RCA Action items fulfillment/ownership

Focus on Continuous improvement and technical standards – Drive improvements in productivity, monitoring, tooling, and best practices

Manage technology currency (server patching, certificate renewal, compliance, etc.) with a keen eye on automating opportunities

In this role, you will communicate and interact frequently with RBC partners and/or employees located across Canada and/or worldwide

What do you need to succeed?

Must have:

Advanced knowledge of industry practices, with focus on SRE

Advanced experience in a variety of environments (Cloud, distributed and mainframe, business workflows and services/APIs, databases)

Excellent communication skills, direct style (e.g. I did or did not do something, it does or does not work as opposed I believe or I understand it to be)

Effective negotiation skills, stakeholder management

Ability to influence at the Director level (unit and other partner units)

Hands-on experience in a variety of SRE languages and tools (Ansible, Dynatrace Managed, Moog, PagerDuty, ServiceNow, GitHub, Slack, Elastic, Logstash, Kibana, Blue Prism, Catch Point

What’s in it for you? 
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. 

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable 

Leaders who support your development through coaching and managing opportunities 

Flexible work/life balance options 

Opportunities to do challenging work 

Opportunities to take on progressively greater accountabilities    

#LI-Hybrid
#LI-POST
#TechPJ

Job Skills

Agile Methodology, Change Management, Communication, Continual Improvement Process, Git, Group Problem Solving, Incident Management, IT Systems Integration, Kubernetes, MySQL, Organizational Leadership, Python (Programming Language), Slack Software, System Applications, Work Collaboratively

Additional Job Details

Address:

1 PLACE VILLE MARIE:MONTRÉAL

City:

MONTRÉAL

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-02-12

Application Deadline:

2025-03-31

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
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We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.