THE JOB:

You will also set the stage for guest experience with your welcoming smile and service. By understanding their unique stories and  needs, you will own their experience to create WOW memories they will carry with them far and beyond their stay with us.  

 

THE STARTING PAY: $16 per hour

THE DAY-TO-DAY:

Provide excellent service consistent with the property’s core service standards and brand attributes.Proactively greet, interact, and assist resort staff in a professional manner to foster and promote a cooperative and  harmonious work environment.Proactively seek to provide refined luxury service ensuring guest satisfaction.Meet the demands of a fast‐paced environment by using good judgment and the ability to multi‐task.Practice teamwork, create a positive work environment, greet fellow employees and thank them when they lend  assistance.Monitor the Call Center and Reception Desk for cleanliness and re‐organize as needed.Maintain complete knowledge of and comply with all departmental policies, procedures, and standards.Maintain complete knowledge of correct maintenance and use of computers/office equipment.Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.Be knowledgeable of Spa and Salon Department Goal Board/Market Metrix Board and Hotel goals.Own all requests and complaints; resolve issues immediately and follow up to ensure the guest’s satisfaction.Identify and report defects throughout the Spa and Salon; notify supervisors immediately of hazards, injuries, equipment or  processes that negatively affect the operations.Participate in the property’s sustainability initiative through energy conservation and the use of recycling programs and  materials.Ensure Hotel property and equipment is properly used and maintained protect and utilize Hotel assets in a responsible and  professional manner.Maintain professional and courteous behavior to all guests and employees.

THE RIGHT CANDIDATE WILL HAVE:

Ability to work varied shifts, to include weekends and holidays.High School Diploma, GED or equivalent.2+ Years of Prior Relevant customer service or spa experience.Experience as a lead/supervisor in a Spa environment.Working knowledge of spa software Zenoti.Experience working in a similar resort setting.

THE PERKS & BENEFITS:

Wellness incentive programs to help you stay healthy physically and mentally.Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.Free meals in our employee dining room.Free parking on and off-shift.Health & Income Protection benefits (for eligible employees).Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.

Are you ready to JOIN THE SHOW? Apply today!