Location:

555 Patroon Creek Boulevard - Albany, New York 12206

Hours: Monday- Friday 8am-5:00pm

Location: 555 Patroon Creek Blvd. Albany, NY

Job Description:

As part of the Client Servicing vertical of Onboarding & Servicing Technology and Operations, associates specialize in Research and Adjustments, Account Analysis and KeyAccounts Manager support our clients across the team’s broad areas of responsibility. As such, the chosen candidate can expect to be required to perform tasks such as (but not limited to):
 

Perform basic to complex research using various bank systemsProviding of deposit, check, statement and report copiesResearch and resolution of both monetary and non-monetary differences which occur during check, credit card processing or corporate client billingPerforming routine research and process transactions as requested by clients utilizing specific Enterprise Commercial Payments productComplete data entry into various bank systems Provides excellent customer service to internal and external clients through the KeyValues concepts Recommends and implements programs to solve routine issues, improve process efficiency, quality and client experienceIdentifies and resolves moderate issues by following established guidelines. Refers more complex problems to senior level or managerTypically covers a broad range of responsibilities rather than focusing on one specific roleActively participates in self- development in order to support the common team but also ones future advancementProven ability to handle customer service inquires and diffuse difficult customer situations independently

Required and/or Preferred Qualifications

High School Diploma of GEDBasic to intermediate PC and MS Office skillsProven problem solving, analytical and communication skillsAbility to work independently or as part of the larger fast-paced and ever-changing team; all while maintaining a precise attention to detailComfortable communicating with team members, internal clients and management while maintaining a professional demeanorDemonstrated ability to follow instruction as provided and utilize training to make informed decisions1+ years branch bank operations or equivalent work experience is preferred

COMPENSATION AND BENEFITS

Equal Pay Posting Language

This position is eligible to earn a base hourly rate in the range of $21 to $22 per hour depending on location and job-related factors such as level of experience.

Please click here for a list of benefits for which this position is eligible.

Job Posting Expiration Date: 03/03/2025

KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category.

 

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.