**40000BR** **Extended Job Title:** Lead Specialist - Higher Ed **Position Description:** Performs advanced, specialized work to assist in the organization and implementation of various projects and programs. Work is performed under minimal supervision within established policies with latitude for independent judgment. Works on special projects as assigned. May substitute for supervisor during his/her absence. **Requisition ID:** 40000BR **Travel Required:** None **Major/Essential Functions:** + Handle current and prospective student inquiries for multiple programs + Use internal systems to resolve inquires, including but not limited to: Salesforce, ServiceNow, Canvas, Focus, Raider Success Hub, CampusCE + Act as a resource for answering questions and resolving issues to part-time contact support representatives + Assist in training new team members + Handle escalated issues from part-time contact support representatives + Foster a positive and collaborative team environment + Provide feedback on areas for process improvement + Stay up-to-date on TTU Online policies and procedures. + Contribute to the development of knowledge base resources and training materials + Triage complex problems and direct them to the appropriate departments **Grant Funded?:** No **Minimum Hire Rate:** 17.77 **Pay Basis:** Hourly **Work Location:** Lubbock **Department:** TTU Online SEP **Required Attachments:** Cover Letter, Professional/Personal References, Resume / CV **Job Type:** Full Time **Job Group:** Office and Admn Wkrs All Other **Shift:** Day **Required Qualifications:** High school plus six years experience in related field. Additional education may substitute for experience on a year for year basis. **Does this position work in a research laboratory?:** No **Navy Enlisted Classification Code:** 1802, 641X **Army Military Occupational Specialty Code:** 42L, 42E **Air Force Specialty Code:** 3A1X1 **Safety Information:** Adherence to robust safety practices and compliance with all applicable health and safety regulations are responsibilities of all TTU employees. **Pay Statement:** Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan by visiting www.depts.ttu.edu/hr/payplan. **EEO Statement:** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, genetic information or status as a protected veteran. **About the University:** Established in 1923, Texas Tech University is a Carnegie R1 (very high research activity) Doctoral/Research-Extensive, Hispanic Serving, and state-assisted institution. Located on a beautiful 1,850-acre campus in Lubbock, a city in West Texas with a growing metropolitan-area population of over 300,000, the university enrolls over 40,000 students with 33,000 undergraduate and 7,000 graduate students. As the primary research institution in the western two-thirds of the state, Texas Tech University is home to 10 colleges, the Schools of Law and Veterinary Medicine, and the Graduate School. The flagship of the Texas Tech University System, Texas Tech is dedicated to student success by preparing learners to be ethical leaders for a diverse and globally competitive workforce. It is committed to enhancing the cultural and economic development of the state, nation, and world. About Lubbock:Referred to as the “Hub City” because it serves as the educational, cultural, economic, and health care hub of the South Plains region, Lubbock boasts a diverse population and a strong connection to community, history, and land. With a mild climate, highly rated public schools, and a low cost of living, Lubbock is a family-friendly community that is ranked as one of the best places to live in Texas. Lubbock is home to a celebrated and ever-evolving music scene, a vibrant arts community, and is within driving distance of Dallas, Austin, Santa Fe, and other major metropolitan cities. Lubbock’s Convention & Visitors Bureau provides a comprehensive overview of the Lubbock community and its resources, programs, events, and histories.