Job Location

Lifsey Building - Career Solutions

Job Summary:

The Lead Success Coach - Disability Services will help provide guidance and support for an increasing staff of Disability Services Success Coaches by providing programming support, staff training, information dissemination and scheduling.

The Lead Success Coach - Disability Services will promote a positive work environment that celebrates our vision, mission and core values of Teamwork, Respect, Uprightness and Empowerment in every action and interaction with team members, donors, customers, management and persons served.

Job Description

Essential Functions

Works with Goodwill retail management and appropriate others to identify retail employees who could benefit from Disability Success Coach services.Provides one‐on‐one coaching to Disability Services Success Coaches.                                                               Provides job development assistance by working collaboratively with the Disability Services team to match identified employees to appropriate jobs and support.Supports employees in job retention skills.Assists, in coordination with HR, with reasonable accommodation requests and development process for retail team members and employees from all regions.ConductUpdates activities to the Director of Mission Integration on a weekly basiss real time data entry, inputting necessary information into Caseworthy data management system, maintains electronic and hard copy confidential files, documents participant progress, prepares progress reports, case notes, and completes retention employment documentation.Monitors the timely and accurate input of information from each coach.Provides intensive employment comprehensive case management and career planning services to Goodwill Employees with disabilities.Maintains a rolling case load per Mission Integration requirements.Reviews assessments of employment and training needs for Goodwill Employees with disabilities to determine efficacy.Monitors and evaluates success coach progress through online learning systems and provides guidance and coaching to help success coaches resolve issues.Provides onsite coaching and oversight during work experience activities at designated employer locations.Utilizes appropriate soft skills training and supports to help employees with disabilities maximize their production, success and employment goals.Maintains relationships with and makes appropriate referrals to other agencies who can assist participants with supportive services designed to mitigate barriers and enhance employability across all regions.Mentors and trains new success coaches.Updates activities to the Director of Mission Integration on a weekly basis.Attends training sessions with relevant external partners and disseminates information to the team upon completion.Travel to multiple sites and locations as needed.Other duties as assigned.

Minimum Qualifications

Education

Bachelor's degree is preferred.

Experience

Minimum of two (2) years of workforce development, career services, vocational rehabilitation, disability services, and/or human services experience.

Knowledge and Skills

Ability to communicate effectively both verbally and in writing; complete work with strong attention to detail; and deal effectively and courteously with associates and the general public. Proficient in Microsoft Office, including Excel and PowerPoint.Resourceful, detail-oriented, able to prioritize and manage multiple tasks.Understanding of Individual Employment Plans, Case Management and Career Solutions activities.Ability to analyze problems and opportunities, identify and evaluate alternatives, and develop sound, effective approaches to address those issues.Ability to plan, implement and evaluate the achievement of goals, objectives and work-plans.Ability to coordinate, motivate and work well with others; experience in a team environment.Excellent written and verbal communication skills with a working knowledge of grammar usage, letter writing skills and proofreading.Must be able to set goals and complete duties and assignments under strict deadlines.Must maintain a high level of confidentiality.Enthusiasm for organization's mission.Must be able to work independently and within a larger team.Able to identify problems to solve independently and identify problems that need to be moved to upper management for resolution.

Physical and Work Condition Requirements

Physical requirements include the ability to twist, bend, squat, reach, stoop, kneel, crouch, push and pull.The employee must be able to lift up to 20 pounds.