Lead Supervsor 1

 

Lead Supervisor

Job Description

The Lead Supervisor role is an integral part of the store’s overall success; modeling the behaviors needed to directly impact all aspects of our Company’s business: Sales and Operational Processes. This individual shows exemplary performance behaviors, not only with work performed, but by representing Coach at its highest standards. They serve as a true utilitarian player, possessing the ability to adapt to all roles within the store environment.

Sample of tasks required of role:

SALES:

· Understands organizational objectives and makes decisions in partnership with the Store Manager(s) and Assistant Store Manager(s) that align with Company priorities and values

· Endorses, models and develops team to deliver Coach’s Selling and Service expectations

· Enforces sales strategies, initiatives and growth across all categories

· Works with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies and personal selling techniques to contribute to overall store and financial results

· Leverages floor supervisor assignment responsibilities to deliver strong metrics; remains results driven, including through team selling and selling to multiple customers

· Productivity Management: holds sales team accountable for personal sales

· Maximizes clienteling strategy in partnership with the Store Manager(s) and Assistant Store Manager(s); monitoring process over time to achieve business goals and objectives

· Builds credibility and trust with team, as well with customers - serving as a personal fashion advisor to deliver business results

· Creates positive impressions with store team and customers by bringing best self to work through business attire consistent with Coach’s Guide to Style

· Acts as a brand ambassador in the local market/mall to drive brand loyalty and business (i.e. charity events, local associations, mall initiatives)

· Sensitive to customer and team needs and tailors approach by reading cues

· Solution-oriented and forward thinking in resolving customer issues; partners with Store Manager(s) and/or District Manager as appropriate

· Develops both self and individual product knowledge skills and remains aware of current collections

· Understands the positive sales impact staffing has on the business and recruits accordingly

· Coaches, develops and motivates the team on a daily, weekly and monthly basis to meet goals and utilize Company tools; delegates and empowers others and encourages individual growth

· Welcomes feedback and adapts behaviors; create short and long-term goals to achieve personal metrics and performance development

· Regularly provides feedback to others; coaches performance to a higher standard; provides constructive feedback to Store Manager(s) and Assistant Store Manager(s)

 

OPERATIONS:

· Manages daily operational tasks according to Coach standards, switching gears based on the needs of the business both seamlessly and pro-actively

· Demonstrates strong business acumen

· Interacts and communicates with supervisor(s) on a regular basis; is adaptable and flexible; maintains a calm and professional demeanor

· Maintains interior and exterior upkeep of the building with partnership from the corporate office

· Understands and uses all retail systems and reporting tools to make informed decisions, taking appropriate partners, as necessary

· Adheres to all applicable Coach retail policies and procedures including POS and Operations procedures

· Leverages Coach’s tools and technology to support relationship building and clienteling efforts, including driving sales and achieving individual and team goals

· Works with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies to improve productive functions

· Ensures all daily tasks are completed without negatively impacting service of Coach standards

 

Lead Supervisor 1