Lead Surgical Scheduler/Patient Liaison
Rutgers University
Recruitment/Posting Title Lead Surgical Scheduler/Patient Liaison Job Category Staff & Executive - Administrative & Support Department RWJ-Plastic Surgery Overview New Jersey’s academic health center, Rutgers Biomedical and Health Sciences (RBHS) takes an integrated approach to educating students, providing clinical care, and conducting research, all with the goal of improving human health. Aligned with Rutgers University–New Brunswick and collaborating university wide, RBHS includes eight schools, a behavioral health network, and five centers and institutes that focus on cancer treatment and research, neuroscience, advanced biotechnology and medicine, environmental and occupational health, and health care policy and aging research.
Our faculty are teachers, clinicians, and scientists with unparalleled experience who advance medical innovation and provide patient care informed by the latest research findings. We offer an outstanding education in medicine, dentistry, pharmacy, public health, nursing, biomedical research, and the full spectrum of allied health careers.
Our clinical and academic facilities are located throughout the state—at Rutgers University–New Brunswick, including Piscataway; and at locations in Newark, Scotch Plains, Somerset, Stratford, and other locations. Clinical partners include Robert Wood Johnson University Hospital in New Brunswick, Newark’s University Hospital in Newark, and other affiliates.
Through this community of healers, scientists, and scholars, Rutgers is equipped as never before to transform lives. Posting Summary Rutgers, The State University of New Jersey, is seeking a Lead Surgical Scheduler/Patient Liaison for the Plastic and Reconstructive Surgery division of the department of Surgery at the Robert Wood Johnson Medical School.
The primary purpose of the Lead Surgical Scheduler/Patient Liaison is to ensure that all office visits, surgeries, and outpatient procedures are scheduled in an organized, efficient, and timely manner. In addition to scheduling, this position is responsible for contacting insurance companies to obtain authorization prior to all procedures and communicating with patients. The scheduler serves as a liaison between Plastic and Reconstructive Surgery and all surgical divisions requiring plastic surgeons present during surgery, the hospital operating rooms, radiology, oncology, insurance companies, patients, and third party vendors whose equipment is required in the OR. This position requires interaction and competency in providing compassionate care to patients in all age categories.
Among the key duties of this position are the following: Must be proficient in ICD-10 and CPT Plastic Surgery coding. Liaison to the RWJUH OR staff to ensure that all instruments and appropriate staff/technicians are available in the OR. Must be proficient in Epic. All acquired information relevant to each surgeon’s surgical schedule must be accurate and entered in a timely manner. Must organize and maintain the clinic and surgical schedules for physicians and physician assistants. Precertifies all OR cases and out-patient procedures. Ensures that all pre-certifications and authorizations are documented in EMR and that all relevant information is entered that complies with the patient’s insurance. Must work corroboratively with nursing staff and physicians to ensure all diagnostic coding is properly recorded. Maintains surgical procedure spreadsheet and other surgical scheduling documentation. Maintains knowledge of and participates in performance improvement activities. Uses professional and mature communication skills effectively with all members of the clinical staff and external customers. Coordinates with physicians as needed to obtain clinical information. Retrieves information from patients’ electronic medical records to complete requests. Maintains effective working relationship with co-workers. Demonstrates teamwork. Position Status Full Time Hours Per Week Daily Work Shift Day Work Arrangement This position requires a fully on-site work arrangement. FLSA Nonexempt Grade 185 Position Salary Annual Minimum Salary 51896.00 Annual Mid Range Salary 52936.00 Annual Maximum Salary 54516.80 Standard Hours 40.00 Union Description Teamsters 97 Payroll Designation PeopleSoft Benefits Rutgers offers a comprehensive benefit program to eligible employees. For details, please go to http://uhr.rutgers.edu/benefits/benefits-overview.
Seniority Unit Terms of Appointment Staff - 12 month Position Pension Eligibility PERS
Our faculty are teachers, clinicians, and scientists with unparalleled experience who advance medical innovation and provide patient care informed by the latest research findings. We offer an outstanding education in medicine, dentistry, pharmacy, public health, nursing, biomedical research, and the full spectrum of allied health careers.
Our clinical and academic facilities are located throughout the state—at Rutgers University–New Brunswick, including Piscataway; and at locations in Newark, Scotch Plains, Somerset, Stratford, and other locations. Clinical partners include Robert Wood Johnson University Hospital in New Brunswick, Newark’s University Hospital in Newark, and other affiliates.
Through this community of healers, scientists, and scholars, Rutgers is equipped as never before to transform lives. Posting Summary Rutgers, The State University of New Jersey, is seeking a Lead Surgical Scheduler/Patient Liaison for the Plastic and Reconstructive Surgery division of the department of Surgery at the Robert Wood Johnson Medical School.
The primary purpose of the Lead Surgical Scheduler/Patient Liaison is to ensure that all office visits, surgeries, and outpatient procedures are scheduled in an organized, efficient, and timely manner. In addition to scheduling, this position is responsible for contacting insurance companies to obtain authorization prior to all procedures and communicating with patients. The scheduler serves as a liaison between Plastic and Reconstructive Surgery and all surgical divisions requiring plastic surgeons present during surgery, the hospital operating rooms, radiology, oncology, insurance companies, patients, and third party vendors whose equipment is required in the OR. This position requires interaction and competency in providing compassionate care to patients in all age categories.
Among the key duties of this position are the following: Must be proficient in ICD-10 and CPT Plastic Surgery coding. Liaison to the RWJUH OR staff to ensure that all instruments and appropriate staff/technicians are available in the OR. Must be proficient in Epic. All acquired information relevant to each surgeon’s surgical schedule must be accurate and entered in a timely manner. Must organize and maintain the clinic and surgical schedules for physicians and physician assistants. Precertifies all OR cases and out-patient procedures. Ensures that all pre-certifications and authorizations are documented in EMR and that all relevant information is entered that complies with the patient’s insurance. Must work corroboratively with nursing staff and physicians to ensure all diagnostic coding is properly recorded. Maintains surgical procedure spreadsheet and other surgical scheduling documentation. Maintains knowledge of and participates in performance improvement activities. Uses professional and mature communication skills effectively with all members of the clinical staff and external customers. Coordinates with physicians as needed to obtain clinical information. Retrieves information from patients’ electronic medical records to complete requests. Maintains effective working relationship with co-workers. Demonstrates teamwork. Position Status Full Time Hours Per Week Daily Work Shift Day Work Arrangement This position requires a fully on-site work arrangement. FLSA Nonexempt Grade 185 Position Salary Annual Minimum Salary 51896.00 Annual Mid Range Salary 52936.00 Annual Maximum Salary 54516.80 Standard Hours 40.00 Union Description Teamsters 97 Payroll Designation PeopleSoft Benefits Rutgers offers a comprehensive benefit program to eligible employees. For details, please go to http://uhr.rutgers.edu/benefits/benefits-overview.
Seniority Unit Terms of Appointment Staff - 12 month Position Pension Eligibility PERS
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