About This Role

RGP is immediately seeking a Lead ServiceNow Technical Consultant to join our fast-growing ServiceNow Practice team. The resource will be responsible for the successful delivery of ServiceNow's solutions and services, in a client consulting environment.

What You Will Work On

The Lead Technical Consultant will be responsible to lead project implementations and develop, invest, and maintain thought leadership with deep subject matter expertise related to ServiceNow platform, product capabilities and complimentary technologies in a client-consulting environment including IT Service Management; Customer Service Management, App Engine Applications, Custom ServicePortal, NOW Experience and UI Builder. Lead all technical aspects of the project delivery and solution delivery on the ServiceNow platform including:

Assist Business Process Consultant in workshops to gather agile user stories/epics/featuresDirect customers on industry and ServiceNow best practices across products and platformSolution and Design for Custom App Engine Application DevelopmentApplication UI Configuration and Workflow ConfigurationDevelopment of client specific reporting needs including Performance AnalyticsInterface with ServiceNow technical product teams as neededBe the technical lead member on implementation project teams, directing other developersPrepare all client facing and internal deliverables that are technology relatedDrive the continuous improvements of our implementation methodology and service offerings based on client experiencesSubject Matter Expert on the delivery of ServiceNow solutionsService Catalog structuring and configurationServiceNow Portal and Widget developmentLead Integration projects requiring web services, Integration Hub, Spokes, MID Server configuration and scriptingUI Builder Workspace and Portal Page development and NOW Experience ComponentsCreation and delivery of solutions for customers addressing requirements through technical architecture in consideration of process design and technical best practices and standardsCollaborate and Contribute to the creation, deployment and maintenance of Technical Best Practices and StandardsEnsuring technical deliverables to are complete, consistent, high quality, on time and deliver valued outcomesAchieve ServiceNow Practice and Individual KPI’s and Metrics as defined

What You Will Bring Minimum 8 years’ demonstrated experience as a key technical resource leading the development of solutions in client environments (Various technical stack experiences)Demonstrated experience in end-to-end development, traditional software engineeringSkilled with JavaScript, Angular.JS, JQuery and/or BootStrap.JS, React, NodeJS, NPMProficiency with web service standards such as SOAP, REST, XML, etc.Proficiency with web API’s, Data integrations/ETL, Relational DatabasesExperience with SaaS / PaaS environments such as AWS, Azure, Google CloudProficiency with modern HTML5/CSS/LESSKnowledge of LDAP, VPN, SSL, SSO and other such technologies and standardsProficiency with how web applications work including security, session management, and best development practices.Experience configuring cloud platforms/applicationsProficiency with Agile project management and delivery methodologies

Degree or equivalent, preferably in Information Technology, Computer Science or Engineering disciplinesDemonstrated experience in technical consulting roles, client facing requiredCertified ServiceNow Administrator and/or Implementation SpecialistMaintain certifications as a CSA and product implementation specialist / work towards micro certifications and continual progression in developer learning plans4+ years of ServiceNow implementation experience in a client consulting environment Consulting SkillsProven team player and team builderQuick learner that can adapt to a fast pace, changing environmentEagerness and a strong desire to expand IT knowledge at an enterprise level, as well as, a willingness to be mentored by other IT consultants.Demonstrated ability to influence and consult (providing options with pros, cons and risks) around all key technical decisions during project deliveryStrong interpersonal skills, customer centric attitude, ability to deal with cultural diversityExcellent oral and written communication skills with the ability to present and explain technical information in an articulate mannerStrong attention to detail and creative problem-solving is an absolute essential skillAbility to understand and interpret business needs and identify appropriate business and technical solutions to meet those needsProven record of successfully managing business relationshipsStrong interest in cloud computing and related technologies including SaaS, PaaS, IaaS.
What You Can Expect Variety of workplace arrangements including hybrid, remote, onsite.Compensation commensurate with employee qualifications, experience, and other factors including geographic location, market, and operational factors.Pay Range: $65-85/Hr Benefits: Medical, Dental, Vision, Life insurance, Disability insurance, 401(k) savings plan, Employee Stock Purchase plan, Professional development program, Paid Time Off, Paid Sick Time An inspirational place for you to do your best work, be engaged in meaningful ways, and continually develop the skills, competencies, and qualities that set our team apart.
What We Do As a next-generation human capital firm, we connect the best talent in the market to execute transformation and high-value projects for our global clients—solving problems in the areas of Business Transformation, Governance, Risk and Compliance, and Technology and Digital Innovation. 
Our unique consulting model allows you the radical flexibility and control you demand in the "Now of Work," enabling you to define your career path based on your expertise, passion, desire to travel, work environment and life stage. At RGP, diversity, equity and inclusion are critical underpinnings of our shared values. We recognize diversity as a strength that is cultivated through our culture, our people, and our business. 
RGP is proud to be an Equal Opportunity Employer and committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, physical or mental disability, genetic information, veteran status, or any other legally protected trait and encourage all applicants to apply.