Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Lead Technical Program Manager

Lead Technical Program Manager


Overview
The Mastercard Consumer Data Management (CDM) program in Corporate Technology Solutions (CTS) delivers shared components that allow other Mastercard teams to leverage our expertise in the management of Consumer data. These services provide secure handling of Consumer PII/PCI data, Consent data, Messaging services ( SMS, Email and WebPush) and provision of Email Marketing support for Mastercard products.
Designed to meet strict regulatory requirements, these API based services form the foundation for Mastercard’s global offerings and are a key component of the Mastercard OS. Our mission is to enhance these capabilities and expand their adoption across the organization, ensuring they become the source of truth for all Mastercard Consumer data.

The Mastercard Consumer Data Management team in Dublin is looking for a Lead Technical Program Manager (TPM). The successful candidate will be responsible for planning and delivery of enhancements to our services to better serve our customers, and for delivery of enterprise initiatives. It will also have a Program-wide focus with responsibility for ensuring consistent practices across our global teams and co-ordination of shared activities.

As a group we have a Lean-Agile focus on delivering the right solutions to both internal and external customers with the highest quality and the shortest lead time.

In this role, the successful candidate will:
•\tDriving Agile ceremonies (Daily Stand-Ups, Sprint Planning, Retrospectives) to ensure smooth and effective sprints.
•\tDrive product delivery of medium and enterprise grade initiatives by managing release plans, dependencies, mitigating risks, and resolving blockers from inception to release.
•\tCollaborate with engineering teams to balance business goals, technical strategy, and customer needs in decision-making.
•\tAct as a key liaison with stakeholders, ensuring clear communication of progress, plans, and escalations.
•\tSupport platform development by understanding engineering requirements and promoting high-quality operations.
•\tMonitor metrics and implement improvements to keep programs aligned with organizational objectives.
•\tInfluence roadmaps by contributing to planning and goal-setting activities across dependent teams.

All About You:
•\tAgile Leadership: Ability to be Scrum Master, release manager, while having a program-wide view of activities.
•\tTechnical Expertise: Possess a deep understanding of design approaches, engineering best practices and technologies.
•\tMetrics & Risk Management: Define success metrics, anticipate bottlenecks, and address roadmap risks with contingency planning and data driven decisions.
•\tProcess Optimization: Passion for identifying opportunities to streamline and automate customer onboarding and release management.
•\tRelationship Building: Facilitate constructive dialogue to align diverse perspectives among stakeholders and resolve conflicts.
•\tEffective Communication: Excel at transparent communication across all organizational levels, both verbally and in writing.
•\tAutonomous Decision-Making: Work with limited guidance while helping teams balance business, technical, and customer priorities.
•\tProblem-Solving: Resolve impediments and help customers/teams make informed trade-offs for successful delivery.

Experience:
•\tDeep experience in technology, preferably with a background in engineering.
•\tExperience working on large scale, multiple scrum team projects.
•\tExperience with Agile Management tools (e.g. Jira, ALM)
•\tUnderstanding of software development processes and procedures
•\tAgile / Scrum Industry Certification(s)
•\tWorks across teams to organize and accelerate delivery, ensuring all teams are delivering in a coordinated manner

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercard’s security policies and practices;

Ensure the confidentiality and integrity of the information being accessed;

Report any suspected information security violation or breach, and

Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.