Company Description

About Sutherland

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.

We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland
Unlocking digital performance. Delivering measurable results.

Job Description

Lead - Technical Training

Empower. Inspire. Transform.

Are you passionate about helping others grow and succeed? Join our team as a Lead - Technical Training and play a vital role in shaping the next generation of high-performing professionals!

What You’ll Do

As a Training Specialist, you’ll be the driving force behind our people’s success. You will:

Enable and inspire: Deliver engaging and effective soft skills and technical training sessions across all areas of client onboarding.Design and enhance learning: Develop, revise, and facilitate impactful training materials that help our teams master key skills and knowledge.Lead learning journeys: Oversee multi-week new hire training, nesting, and blended learning programs.Coach and mentor: Guide and support trainees through hands-on coaching, feedback, and continuous development.Measure impact: Track progress, provide actionable feedback, and implement learning solutions that drive performance improvement.Collaborate and connect: Build strong partnerships with leaders, clients, and peers to ensure seamless alignment and success

Qualifications

What You’ll Bring

We’re looking for someone who combines expertise, creativity, and passion for teaching:

Bachelor’s Degree in any field (Education or Communication is a plus!)At least 2 years of experience as a Trainer in a BPO or corporate settingProficiency in Microsoft Office (Excel, PowerPoint, Word, Outlook)Excellent English communication skills – both written and spokenStrategic thinker with strong problem-solving and process improvement skillsFlexibility to work on a shifting or graveyard schedule

Additional Information

Internal Qualification

12 months TenureFY25 PDP Score of at least 4 (Exceeds ExpectationsNo Disciplinary Action for the past 6 monthsrelevant experience as a trainer is an advantage