The Order Response Team is looking for an individual to join our team to support customer complaints!

What’s in it For You:

· The opportunity to take on some of the world’s most meaningful challenges, helping customers achieve clean water, safe food, and healthy environments

· The ability to make an impact and shape your career with a company that is passionate about growth

· The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best

What You Will Do:

· Respond to customer complaints related to overages, shortages, and damaged product claims.

· Conduct in depth investigation of customer claims by following standardized procedures and policies.

· Pull Proof of Delivery from stored database or directly from the carrier.

· Take corrective action depending on customer claims by either creating credit/debit memos, replacement orders, or returns. Closing out 75 complaints on average a week.

· Collaborate closely with the field sales reps, frontline customer service reps, warehouses, and carrier management teams.

· Advanced level customer service in applying business and regulatory policies, procedures, and programs to the order review process and may cover several divisions and/or business units.

· Typically responds to 50-80 phone calls in a month from Field Reps and Customers.

Minimum Qualifications:

· High School diploma or equivalent

· No Immigration Sponsorship available for this opportunity

Preferred Qualifications:

· Bachelor’s degree

· Strong oral and written communication skills

· Ability to work independently in a multi-division, fast paced environment

· Experience with Microsoft Office Suite software (Excel, Work, Access, and Outlook)

· Proven ability to resolve problems independently and act in a timely manner

· Attention to detail

· Excellent organizational and time management skills

· Ability to make sounds decisions, with customer and business interests in mind

· 6 months experience in North America Customer Service

Our Commitment to Diversity and Inclusion

Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. Our goal is to fully utilize minority, female, and disabled individuals at all levels of the workforce. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.