Company

Cox Automotive - USA

Job Family Group

Engineering / Product Development

Job Profile

Lead UX Researcher

Management Level

Manager - Non People Leader

Flexible Work Option

Hybrid - Ability to work remotely part of the week

Travel %

No

Work Shift

Day

Compensation

Compensation includes a base salary of $119,600.00 - $199,400.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Job Description

Lead User Experience Researcher

 

Great UX leaders aren’t just seasoned researchers. They’re good listeners, thoughtful mentors and inspiring storytellers.

 

We’re hiring a Lead User Experience Research who will oversee research for a portfolio of products at Cox Automotive. Working with UX leadership and senior company leaders, you’ll spread an understanding of user goals and needs, providing guidance to help teams design and develop effective digital projects. You’ll collaborate across a wide product management organization to rapidly increase the quantity and quality of customer contact within discovery efforts.  

 

Sound like a good fit for you? Get the details below and apply today!

 

 

What’s In It for You?  

Here’s a sneak peek at the benefits you could experience as a Cox employee: 

A competitive salary and top-notch bonus/incentive plans.  Professional development and continuing education opportunities.  The chance to work with fascinating, cutting-edge platforms.  Exceptional work-life balance, flexible time-off policies and accommodating work schedules.  Comprehensive healthcare, with multiple options for individuals and families.  Generous 401(k) retirement plans with company match.  Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.  

 

Check out all our benefits.  

 

What You’ll Do  

Working in a scaled agile environment, you’ll work with the Director of UX Design to establish processes and best practices for your team and partners. You’ll oversee research for a portfolio of products, spreading an understanding of client goals and needs to design and development teams. Your job will entail:

Establishing, prioritizing and managing new quantitative and qualitative UX research programs.Chartering, planning, executing and reporting on research studies.Identifying and applying the most appropriate research method, such as moderated/unmoderated usability studies, heuristic evaluations, card sorts, task-based analysis, surveys and contextual inquiries.Creating, modeling and enforcing research best practices and processes.Maintaining and evolving research artifact templates.Developing user personas, journey maps, jobs-to-be-done frameworks and other deliverables.Working with product managers, designers and analytics teams to identify research focus areas.Proactively identifying usability improvement opportunities.Delivering insights, findings and design recommendations to colleagues across the organization, serving as an expert consultant.Administering training to help UX and product management teams conduct rapid discovery interviews.Maintaining a pipeline of rapid discovery studies.Establishing and scaling evaluative research efforts for agile UX design.Acting as an adviser to the UX leadership team to ensure research has a voice in team strategy.

 

Who You Are  

A born collaborator and with outstanding interpersonal qualities, you have excellent communication skills and an understanding of project management principles. Your attention to detail is complemented by your ability to deliver concise summarizations. You also have:

 

Minimum: 

A bachelor’s degree in related discipline and 6 years' experience in a related field. The right candidate could also have a different combination, such as master’s degree with 4 years of experience, a Ph.D. and 2 years of experience, OR 10 years of experience in a related field.A proven track record of research expertise, strong moderation skills, mentoring and change management.Experience planning and executing usability research activities for both responsive web and native mobile applications. Experience using a variety of usability research tools (UserTesting, UserZoom, Ethnio, Morae, Figma, etc.).Experience creating prototypes for testing digital interactive interfaces.Experience with both in-person and remote testing.A strong understanding of usability research best practices, theories and methodologies.Knowledge and experience with the principles of user-centered design and technology.An understanding of mobile human interface guidelines, as well as the possibilities and limitations of hardware and operating systems.Excellent time management and prioritization skills.The ability to direct and multi-task effectively under pressure.

 

Preferred:

An advanced degree in human factors, human-computer interaction, information design, cognitive science or related field.

 

 

Use your leadership to shape the future. Apply now!

Drug Testing

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.